Influencer & Member Support Pro — Growth & Tech

ClearCompanies; Orem, Northern (UT, KY); Hybrid; USD 30,000 - 50,000; Full time

Job summary

ClearCellular in Orem, Utah is seeking an Influencer & Member ClearCARE Support Specialist to provide fast, professional member and influencer assistance across chats, calls, emails, and in-person inquiries about ClearOS Mobile, ClearPHONES, and apps.

The role emphasizes initiative, adaptability, and strong communication to resolve issues, migrate users, and improve online content in a dynamic team setting.

Qualifications

• Knowledge of cellular operating systems such as Android and iOS
• In-depth knowledge of hardware and software
• Ability to take initiative
• Ability to learn quickly, adapt to a changing environment and handle multiple priorities
• Ability to work well with people
• Strong communications skills
• Excellent organizational skills
• Ability to quickly establish good working relationships with members and influencers
• Willingness to sometimes work unsociable hours
• A logical mind
• Enthusiasm for continual learning

Responsibilities

• Provide fast, professional support to members and influencers via chat, text, email, phone, or in person.
• Guide members and influencers through installation and updating of software and hardware.
• Help migrate new members and influencers to the ClearPHONE.
• Help identify and resolve product problems by chat, phone, email, or in person.
• Handle member and influencer requests, resolving issues calmly and professionally.
• Escalate complex problems to appropriate staff or departments.
• Build and contribute to the FAQ chatbot and assist with AI bot integration.
• Assist with website corrections and clarification of online content.
• Assist with the integration and migration to the Clear community from other social platforms.
• Ensure that member and influencer circles are configured and set up correctly.
• Also assist in responding to and oversee the ClearCellular Facebook, Intercom, Instagram, LinkedIn, and Chatbot channels

Skills

Cellular OS knowledge

Hardware & software knowledge

Initiative

Fast learner

Adaptability

Interpersonal skills

Communication skills

Organizational skills

Relationship building

Willingness to odd hours

Logical mindset

Continual learning

Job description

ClearCellular in Orem, Utah is seeking an Influencer & Member ClearCARE Support Specialist to provide fast, professional member and influencer assistance across chats, calls, emails, and in-person inquiries about ClearOS Mobile, ClearPHONES, and apps.

The role emphasizes initiative, adaptability, and strong communication to resolve issues, migrate users, and improve online content in a dynamic team setting.