Inflight Standards Specialist

PSA Airlines, Inc.

Charlotte (NC)

On-site

USD 75,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Travel privileges on American Airlines

401(k) with company match

Flexible Spending Accounts

Job summary

A leading airline company is seeking an Inflight Standards Specialist in Charlotte, NC, to update and maintain Inflight Services Manuals supporting operational readiness. The role collaborates with various teams, emphasizing safety, regulatory compliance, and effective communication. Ideal candidates have at least a high school diploma and Flight Attendant experience. Competitive benefits include travel privileges and a comprehensive health plan. Join us to enhance our mission for safe and reliable services.

Qualifications

Minimum of 1 year of Flight Attendant experience.
Comprehensive knowledge of regulatory requirements.
Ability to speak/read/write in English.

Responsibilities

Create updates and revisions to maintain quality assurance of manuals.
Collaborate with diverse teams to research effective manual language.
Provide timely status updates on assigned projects.

Skills

Good communication skills

Computer literacy

Strong Microsoft Office skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our culture, known as The PSA Way, provides a foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better, reliable to one another and accountable for our actions, and caring in our daily interactions with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

Travel privileges on the American Airlines global network
A generous vacation plan designed to let you enjoy your travel perks
401(k) with company match
American Airlines Group (AAG) profit‑sharing and bonus opportunities
A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
Premium dental coverage
Vision plan options provided, including a plan that covers both glasses and contacts every year
Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
Access to 24‑hour virtual urgent care services
Family planning and fertility treatment
LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
Company‑paid Life and AD&D Insurance, Short‑term and Long‑term Disability, and supplemental life insurance options for spouses and dependent children
Flexible Spending Accounts for both Health Care and Dependent Care services
Comprehensive Employee Assistance Program providing a range of services, including 5 free in‑person sessions with a health care professional

Position Summary

The Inflight Standards Specialist impacts PSA Airlines’ operations by creating updates and revisions to Inflight Services Manuals including the Flight Attendant Manual (FAM), Onboard Services Manual (OSM), Inflight Quick Reference cards, and Uniform Guidelines. The goal is to ensure each Inflight Services crewmember has the written policy/procedures to ensure their operational readiness and effectiveness and support PSA’s mission to provide value to our customers through safe and reliable transportation.

Job Responsibilities

Create updates and revisions to maintain quality assurance and accuracy of the Flight Attendant operational manual set including the Flight Attendant Manual (FAM).
Work collaboratively with a diverse team (department managers, supervisors, subject matter experts [SME], instructional staff, program developers) to research, develop and implement effective manual language and procedures for Inflight Services.
Work collaboratively with a diverse team (Flight Operations, Maintenance, Corporate Development, Technical Publications, etc.) to research, develop and implement effective manual language and procedures for Inflight Services through coordination with other departmental manual sets owners to ensure consistency in policies/procedures.
Collaborate with the Manager of Inflight Standards and Delivery, Manager of Inflight Instructional Design, and SMEs, to plan, direct, and verify that manual language and processes comply with applicable regulatory requirements and instructional courseware.
Provide timely status updates and reports on assigned projects and organizational performance to departmental leadership.
Develop and review proposed project efforts to determine scope, key milestones, and timeframe.
Develop and formalize a quality assurance review process of all existing and new manual processes.
Support practices, processes, and technologies to streamline, improve, and ensure the cost‑effectiveness of Inflight Services projects and programs.
Research and report information that is vital to continual development and improvement of operational procedures.
Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Performs and completes all other projects, duties, and responsibilities as assigned.

Position Specifics

Required

High school diploma or equivalent.
Minimum of 1 year of Flight Attendant experience.
Comprehensive knowledge of regulatory requirements (e.g. CFRs, TSRs, 8900.1, etc.).
Good communication skills (written and oral).
Computer literacy and strong Microsoft Office skills.
Ability to speak/read/write in English.
If hired, must be able to demonstrate that you are authorized to work in the U.S.

Preferred

Previous technical writing experience.
Previous project management experience.
Previous experience in an adult learning environment.
Previous experience as an Inflight Training Instructor, Inflight Supervisor, Check‑Flight Attendant, and/or member of Inflight Management.
Software Skills (i.e., Publisher, Adobe Pro, PowerPoint, Articulate, Canva).

Additional Information

Supervisory Responsibility: This is not a supervisory position.

Delegation: In absence, responsibilities delegated to Manager of Inflight Standards and Delivery.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand, walk, climb up and down stairs, lift weight up to 25 lbs, use hands to handle or feel, and reach with hands and arms.

Security Clearance: All employees are required to pass the fingerprint‑based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre‑employment drug screen.

AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Airlines and Aviation

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