Inflight Base Supervisor - AVL

Allegiant

Fletcher (NC)

On-site

USD 60,000 - 82,000

Full time

4 days ago

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Benefits offered by this job

Profit Sharing

Flight Benefits

401K with employer match

Tuition Reimbursement

Employee Assistance Program

Paid vacation

Job summary

Allegiant is seeking an Inflight Base Supervisor to lead Flight Attendants at the Fletcher, NC base, ensuring safety, customer service, and on-time performance. You will coach staff, conduct investigations, and manage staffing in a front-line airport setting.

Responsibilities include guiding daily operations, addressing irregular operations, and enforcing company standards while collaborating with cross-functional teams to improve metrics and guest experience.

Qualifications

Must pass Allegiant Flight Attendant Training and maintain currency.
Ability to read, write, and speak English to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
FARs knowledge.
Proficient with Microsoft Office Products.

Responsibilities

Lead initiatives to achieve on-time performance goals for the base/region.
Execute daily, weekly, and monthly operational plans and respond to irregular operations as needed.
Work flexible hours and be available during evenings, weekends, and holidays to handle irregular operations and flight interruptions.
Coach and develop flight attendants to reach and exceed expected performance levels.
Conduct fact-finding and investigation meetings. Accountable to timely and accurate grievance processes.
Hire and terminate Flight Attendants.
Promotion of safety and compliance with all regulatory and Company requirements.
Knowledgeable of key base and department metrics and performance indicators and the department’s performance relative to them.
Conduct delay investigations and collaborate with other departments to improve on-time performance.
Perform Flight Attendants ramp checks and observation flights as required.
Communicate customer experience metrics to the Flight Attendants while supporting initiatives to improve them.
Interpret contract language as it pertains to day-to-day operations.
Maintain accurate employment files of Flight Attendants.
Effective communication skills, both verbal and written.
Serve as company/department representatives and liaisons at the local level with internal and external customers.
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.
Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
Other duties as assigned.

Skills

Flight Attendant experience

People management

Union experience

Microsoft Office proficiency

English proficiency

Education

Associate's Degree

Tools

Microsoft Office

Job description

Summary

Inflight Base Supervisors are responsible for Inflight operations for their assigned crew domicile(s). They play a pivotal role in ensuring the Inflight Department’s operational excellence, safety, and customer service standards. The Supervisor will lead and manage our Flight Attendants while fostering a culture of accountability, compliance, and performance excellence. They will coach and develop Flight Attendants to exceed performance expectations, including conducting observation flights, ramp checks, and sharing customer experience metrics. They will conduct fact-finding and grievance meetings, hiring and terminating employees as needed, and managing conflict resolution while fostering a positive, team-oriented environment. They work in an airport environment and in a front-line capacity to manage the day-to-day operations, respond to irregular operations, and implement strategies to achieve on-time performance and safety of Allegiant Flight Attendants with an emphasis on our Company’s principles and values. They will use base and department performance metrics to guide decisions and identify improvement opportunities. They will promote a safety-first culture by ensuring adherence to regulatory and Company standards, conducting investigations, and maintaining accurate employment records. The Supervisor will execute daily, weekly, and monthly operational plans, ensuring smooth operations during irregular schedules and flight interruptions, including evenings, weekends, and holidays. They will work with cross-functional teams to address delays, improve on-time performance, and support initiatives that enhance the customer experience. They will take ownership of special projects to enhance the department’s operational effectiveness and employee engagement.

Visa Sponsorship Available

Education

Associate's Degree

Associate's Degree in related field or equivalent experience.

Years of Experience

Minimum one (1) year of experience as a flight attendant.
Minimum two (2) years of experience managing people.
Minimum one (1) year of experience managing in a union environment.

Minimum Requirements

Must pass Allegiant Flight Attendant Training and maintain currency.
Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Federal Aviation Regulations (FARs) knowledge.
Proficient with Microsoft Office Products.
Ability and willingness to travel as required.
Ability to communicate effectively with a dispersed workforce.
Ability to handle a large internal and external client base.
Ability to work autonomously, with minimal supervision.
Ability to handle conflict management with ease and comfort while establishing rapport and achieving results.
Ability to maintain confidentiality of sensitive information.

Valid/Unexpired Passport Book

Yes

Valid/Unexpired Driver's License

Yes

Preferred Requirements

Open to feedback for performance improvement.
Excellent interpersonal skills to effectively work with diverse staff members, customers, and interface with other departments.
Display strong leadership skills and is able to make sound, strategical, consistent decisions as needed under pressure.
Team player who supports, motivates, and promotes the team, demonstrating a strong work ethic and maintains a positive attitude and role model at all times.
Ability to work special projects for further development.

Job Duties

Lead initiatives to achieve on-time performance goals set for the base/region.
Execute daily, weekly, and monthly operational plans and respond to irregular operations as needed.
Work flexible hours and be available during evenings, weekends, and holidays to handle irregular operations and flight interruptions.
Coach and develop flight attendants to reach and exceed expected performance levels.
Conduct fact-finding and investigation meetings. Accountable to timely and accurate grievance processes.
Hire and terminate Flight Attendants.
Promotion of safety and compliance with all regulatory and Company requirements.
Knowledgeable of key base and department metrics and performance indicators and the department’s performance relative to them.
Conduct delay investigations and collaborate with other departments to improve on-time performance.
Perform Flight Attendants ramp checks and observation flights as required.
Communicate customer experience metrics to the Flight Attendants while supporting initiatives to improve them.
Interpret contract language as it pertains to day-to-day operations.
Maintain accurate employment files of Flight Attendants.
Effective communication skills, both verbal and written.
Serve as company/department representatives and liaisons at the local level with internal and external customers.
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.
Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs

Salary

$60,000 - $82,000 a year

Full Time Benefits