General Manager - CVG

Allegiantair

Hebron Estates (KY)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/Disability

Flight Benefits

401K with employer match

Paid vacation and holidays

Job summary

Allegiant in the United States (KY) is seeking an Airport Agent to lead cross‑functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams. You will chair weekly KPI reviews and ensure SLAs with ground-handling providers are met, while maintaining regulatory and brand accountability.

The role requires at least 3 years in airline operations with management exposure, and the ability to travel as needed.

Qualifications

Authorized to work in the United States and able to pass a criminal background check.
Education: High School Diploma or GED.
Ground Security Coordinator (GSC) certification.
Three years airline operations experience with two years in management preferred.
Two years’ experience managing cross-functional operations preferred.
Must reside within 60 minutes of the assigned airport.
Willingness to travel at least twice per year as needed.
Proficiency with Microsoft Office applications.
Must attend all required training programs.

Responsibilities

Lead base accountability for Allegiant, driving cross‑functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams.
Chair weekly performance reviews to monitor KPIs and address issues affecting on-time performance, baggage reliability, and safety management.
Oversee local SLAs, audit vendor compliance, and initiate corrective actions when standards are not met.
Represent Allegiant in regulatory and airport authority matters, including interactions with FAA, TSA, and city officials.
Audit vendor training compliance through training records and monthly evaluations.
Monitor vendor invoices for contract alignment and escalate discrepancies as needed.
Ensure effective ground support equipment (GSE) management and reporting.
Align base team communications and station initiatives with corporate strategy.
Serve as primary escalation point for safety, service, or performance concerns.
Coordinate cross-functional responses to irregular operations and support decision-making.
Address escalated customer complaints with Customer Relations and relevant departments.
Foster continuous improvement and recognition through joint initiatives with Allegiant and vendor leadership.
Support talent development for base personnel via coaching and feedback.
Ensure direct reports understand and apply our Customer Commitment and standards.
Model Allegiant’s customer service standards in leadership actions.
As needed, take on additional duties after training and qualifications are met.

Skills

Leadership

Decision making

Cross-functional collaboration

Time management

Customer service

Flexibility

Travel willingness

Microsoft Office

Education

High School Diploma/GED

Ground Security Coordinator (GSC)

Bachelor's degree

Tools

Microsoft Office

Job description

Summary

Drives holistic base performance through cross-functional facilitation, data-driven problem solving and joint KPI ownership.

Oversees the local Service‑Level Agreement (SLA) with the ground‑handling provider; audits, verifies and escalates as needed.

Maintains regulatory and brand accountability for Allegiant before federal, state and airport authorities.

Champions a culture of continuous improvement, customer focus and employee engagement across both Allegiant and vendor teams.

Visa Sponsorship

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education
High School Diploma/GED

Certification Details
Ground Security Coordinator (GSC)

Years of Experience
Minimum of three (3) years' of airline operations experience, including two (2) years' of management experience preferred. Minimum of two (2) years' managing cross‑functional operations preferred.

Proven experience leading and developing management teams.
Strong decision‑making skills, with the ability to assess emergencies quickly and respond with sound judgment, flexibility, and composure.
Must reside within 60 minutes of the assigned airport due to the nature of the role.
Ability to thrive in high‑pressure, fast‑paced environments.
Highly organized with the ability to manage multiple priorities effectively.
Demonstrates a collaborative, team‑oriented approach with a consistently positive attitude.
Flexible availability, including nights, weekends, and holidays.
Excellent planning, organizational, and time management skills.
Committed to delivering exceptional customer service and maintaining a customer‑first mindset.
Willingness and ability to travel at least twice per year, or as needed, to support operational performance in other cities.
Must obtain and maintain Ground Security Coordinator (GSC) certification.
Proficiency in Microsoft Office applications.
Must be able to attend and complete all required training programs.

Preferred Requirements

Bachelor's degree.
Provision of personal information to the state may be required as part of the liquor license requirements for the company.

Job Duties

Lead base accountability for Allegiant, driving cross‑functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams.
Chair weekly performance reviews to monitor KPIs, resolve operational blockers, and address issues impacting on‑time performance, baggage reliability, and safety management systems.
Oversee local Service‑Level Agreements (SLAs), auditing vendor compliance and initiating corrective actions when standards are not met.
Represent Allegiant in all regulatory, governmental, and airport authority matters, including interactions with FAA, TSA, and city officials.
Audit service provider training compliance through regular review of training records and monthly evaluations.
Monitor vendor invoices for contract alignment, escalating discrepancies or billing issues as needed.
Ensure effective ground support equipment (GSE) management and completion of required reporting.
Align base team communications and station initiatives with corporate strategy.
Serve as the primary escalation point for unresolved safety, service, or performance concerns.
Coordinate cross‑functional responses to irregular operations and support decision‑making among base stakeholders.
Address escalated customer complaints in partnership with Customer Relations and relevant departments.
Foster continuous improvement and recognition through joint initiatives with Allegiant and vendor leadership.
Support talent development for base personnel via coaching, feedback, and cross‑functional exposure.
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate.
Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
As business demands, additional duties/tasks assigned as training and additional qualifications have been met.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Airport Agent – While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). They are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24‑hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

Benefits

Full Time Benefits