Industrial Technical Services Supervisor (Remote in Midwest)

WM; Illinois; Remote; USD 61,000 - 85,000; Full time

Job summary

WM, a leading company in waste management and environmental services, is seeking an Industrial Technical Services Supervisor. This role provides leadership to the Technical Service Center team while driving continuous improvement and collaboration with sales teams. Candidates should have relevant education and experience in environmental services and possess strong interpersonal and leadership skills.

Benefits

Medical, Dental, Vision Insurance

Paid Vacation, Holidays, and Personal Days

Stock Purchase Plan

Company match on 401K

Qualifications

• Minimum of three years related work experience required.
• Knowledge of hazardous waste regulations and DOT requirements is necessary.
• Proven experience with talent management tools.

Responsibilities

• Provide leadership to the Technical Service Center team and conduct performance reviews.
• Collaborate with sales teams to drive revenue growth and improve customer experience.
• Develop and maintain standard operating procedures for technical services.

Skills

Interpersonal Skills

Coaching

Leadership

Education

Bachelor's Degree in Science, Business Administration, Environmental

High School Diploma or GED with four years of relevant work experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Industrial Technical Services Supervisor (Remote in Midwest)

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Industrial Technical Services Supervisor (Remote in Midwest)

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Join to apply for the Industrial Technical Services Supervisor (Remote in Midwest) role at WM

Job Description

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Job Description

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

Provides leadership to the Technical Service Center (TSC) team, including coaching and daily floor management. Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth. Drives continuous improvement to the overall customer experience.

Candidate must reside in the Midwest (IL, IN, IA, KS, MI, MN, MO, NE, ND, OH, SD, WI) based on customer support needs

II. Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Performs side by side coaching and one on one progress reviews with Technical Service Center team.
• Provides reports and communication to the Technical Service Manager on team performance and mindset.
• Maintains and leverages Talent Management tools for facilitating check-in conversation, as well as mid-year and year-end individual reviews with team.
• Facilitates communication and implementation of best practices to the Technical Service Center team.
• Managing KPI, scorecards and voice of the customer survey responses.
• Develops action plans for identified deficiencies and team development.
• Participates and takes an active leadership role in committees within the department.
• Designs, implements and maintains job performance tracking tools in conjunction with the Technical Service Manager.
• Ensures timely internal and external customer follow-up.
• Facilitates and participates in new Technical Service Center personnel onboarding.
• Develops and maintains Standard Operating Procedures (SOP's) within the Technical Service Center in conjunction with the Technical Service Manager.
• Assists Technical Service Representative to trouble-shoot problematic customer situations through to resolution.
• Collaborates with the M&I Sales Team to resolve issues and drive improved partnerships.
• Maintains proficiency in the use of the Waste Management Technical Service Center and Sales team's tools and systems.
• Monitors real-time contact handling performance and proactively reacts to service delivery issues.
  
  
  
  

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

• Direct supervision of full-time employees, including: Technical Service Representatives and Industrial Sales Coordinators.
  
  
  
  

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

Education and Experience

• Education: Bachelor's Degree in Science, Business Administration, Environmental or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Three (3) years of related work experience (in addition to education requirement).
• Certificates, Licenses, Registrations or Other Requirements
• Applicable regulatory training.
• Other Knowledge, Skills or Abilities Required
• Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures required. Requires proven experience with Microsoft Word, Excel, and PowerPoint. Requires superior interpersonal skills for internal and external interactions.
  
  
  
  

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, and governmental regulations required. Ability to write routine reports and correspondence required. Ability to speak effectively before groups of customers and/or employees of organization is required.
  
  
  
  

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers is required. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference and volume is required.
  
  
  
  

REASONING ABILITY:

• Ability to prioritize and apply common sense to carry out instructions furnished in written, oral, or diagram form is required. Ability to deal with and solve practical problems is required.
• Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is a home office setting.
  
  
  
  

The expected base pay range for this position across the U.S. is $61,100 - $84,180. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.

About Us

ABOUT WM

WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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