Industrial Technical Service Rep

WM; Cheyenne (WY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

Stock purchase plan

401(k) matching

Paid vacation and holidays

Job summary

WM is seeking a Customer Support/Account Specialist in the United States to partner with the Industrial Sales team and drive revenue growth for industrial and hazardous waste services.

You will advise customers on transportation and disposal options, process profiles and contracts, and support billing and collections while expanding relationships and opportunities across the territory.

Qualifications

• Must live and work in the US.
• High School Diploma or GED (accredited).
• 1 year relevant work experience (in addition to education requirement).
• Applicable regulatory training.

Responsibilities

• Assist customers in developing transportation and disposal options for industrial and hazardous wastes.
• Apply technical knowledge to assist customers with testing parameters and proper completion of profiles, manifests and forms.
• Process profiles, contracts and credit requests; schedule pickups; resolve billing inquiries and customer issues.
• Develop economic and practical solutions using pricing tools; prepare customized proposals and correspondence.
• Cultivate relationships with internal and external customers; support territory revenue goals.
• Manage renewals, regulatory updates and new service offerings with existing customers.
• Identify new waste stream opportunities through current relationships; drive new opportunities via various channels.
• Provide leads to account managers and program managers; assist with receivables and collections.

Skills

Customer service

Account management

Sales support

Communication

Technical consulting

Education

High School Diploma or GED

Tools

WM sales tools

Profiles/Manifests processing

Job description

I. Job Summary

Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options.

II. Essential Duties and Responsibilities

• Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes.


• Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms.


• Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues.


• Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence.


• Effectively utilizes, coordinates and cultivates relationships with internal and external customers.


• Contributes to the achievement of the assigned territory revenue goals for the Manufacturing and Industrial (M&I) sales teams.


• Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings.


• Leverages existing customer relationships to identify new waste stream opportunities.


• Drives new opportunities through the use of written correspondence, collateral materials, email, and phone calls.


• Provides leads to account managers and program managers using WM sales management tools.


• Conducts effective probing of inbound customer calls to identify the proper methodology to \"close\" the customer.


• Assists account mangers with receivables and collections issues.


• Handles inbound customer calls and referrals from account managers.


• Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators.

III. Qualifications

A. Required Qualifications

Must live and work in the US.

• High School Diploma or GED (accredited)


• 1 year relevant work experience (in addition to education requirement)


• Applicable regulatory training

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

PAY:

The expected base pay range for this position across the U.S. is $55,000-$60,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for quarterly commission.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran