Industrial Field Service Tech, PLC

Ingersoll Rand; Davidson (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading manufacturing company is looking for an Industrial Field Service Technician to provide mechanical support for products. The ideal candidate will have over 3 years of relevant experience and PLC programming skills. You'll engage with customers to ensure equipment integrity and safety, maintain reports, and promote service improvements. This is a remote position with up to 80% travel, offering a competitive salary and benefits package.

Benefits

Comprehensive benefits package

Eligibility for overtime pay

Shift premium pay for travel

Qualifications

• 3+ years of relevant mechanical background with industrial equipment.
• PLC programming experience on industrial equipment.
• Ability to read and interpret control panel schematics.

Responsibilities

• Provide technical support during repair and/or installation.
• Ensure compliance with safety standards.
• Generate sales leads from customer interactions.

Skills

Mechanical background with industrial equipment

PLC programming experience

Hands-on mechanical skills

Ability to read schematics

Strong interpersonal skills

Strong analytical skills

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Industrial Field Service Technician, PLC
Location: Remote - USA

About Us: Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability.

Job Overview: The Field Service Technician is responsible for providing mechanical field support for IR products, striving to be customer focused, fully responsive and successful in meeting the 24/7 technical service needs of customers. Bring your hands-on mechanical expertise with industrial equipment coupled with your PLC programming skills and help establish this team as the 'go-to' source for technical field service knowledge within IR.

Responsibilities:

• Provide technical support during repair and/or installation, at customers' sites, of IR's equipment to ensure standards are met and the integrity of the equipment is maintained.
• Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of zero lost time incidents.
• Work to improve responsiveness to customers by being available to make sales calls, perform technical walk downs, and provide solutions to customers that distinguish IR's proposals and capabilities.
• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers including accurate invoicing for services.
• Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data.
• Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers.
• Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
• Participate in the effort to provide your organization, and when appropriate, the Aftermarket group, balance of IR, and Sales Reps, with meaningful information, knowledge, and tools in order to support the customer.
• Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow IR installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of IR Aftermarket in the CRM system.

Requirements:

• 3+ years of relevant mechanical background with industrial equipment, including millwright, maintenance, engineering, field service experience, or equivalent experience.
• PLC programming experience on industrial equipment, to include design, coding, and optimization of control systems
• Hands-on mechanical skills with industrial systems, preferably includes centrifugal and/or positive displacement compressors.
• Ability to read and interpret control panel schematics
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• Must possess or obtain a US Passport, occasional international travel.
• High School diploma or equivalent.

Core Competencies:

• Strong interpersonal skills.
• Clear and concise communicator, both verbal and written.
• Excellent collaboration skills.
• Strong computer skills in Microsoft Word, Excel, PowerPoint. Comfortable and effective working in the virtual world.
• Proven time management, organizational, problem solving, and prioritization skills to successfully complete responsibilities in a timely manner.
• Ability to resolve conflict, to apply critical thinking to solve problems and to escalate when needed.
• Highly organized with ability to work independently as well as part of a team.
• Ability to create and maintain strong relationships with customers, employees and Sales Reps.
• High moral and ethical standards; integrity is continuously apparent.
• Strong analytical skills.

Preferences:

• Some technical schooling, classwork toward a degree in a technical area such as mechanical, electrical.
• Troubleshoot vibration, system and aerodynamic problems in equipment.
• Experience specifying replacement parts for highly engineered equipment and products.
• Experience in industrial sales or technical selling.

Travel & Work Arrangements:

• Up to 80%, with possibility of international travel
• Schedule: Monday - Friday 7:00AM - 3:30 PM
• Position: Salary Non-Exempt with eligibility for Overtime pay.
• Shift premium pay involved for travel with overnight stays and international travel.

What We Offer: At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better.