Industrial Engineer - WMS experience only

ZipRecruiter; Sarasota (FL); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking an Industrial Engineer to optimize operations and support clients in achieving financial and service results. This fully remote role involves project management, customer relations, and technical support, requiring strong leadership and problem-solving skills. Candidates should have a Bachelor's degree in Industrial Engineering or related fields, with a commitment to customer satisfaction and experience in client-facing roles.

Benefits

Competitive salary

Qualifications

• 3+ years of experience in Industrial Engineering or Logistics Operations.
• Experience with Cloud SaaS deployment models is a plus.
• Client-facing roles and implementation delivery experience.

Responsibilities

• Support clients during the 'Go-Live' phase and manage communications.
• Develop operational workflows and communication plans.
• Collaborate with development teams to implement solutions.

Skills

Project management

Leadership

Interpersonal skills

Customer satisfaction

Problem-solving

Education

Bachelor’s Degree in Industrial Engineering

Master’s/MBA

Tools

Warehouse Management Systems (WMS)

Cloud SaaS

Job description

Job Description

The Industrial Engineer supports operations to optimize operational performance to achieve desired financial and service results, including project management, implementation, training, go-live support, and technical support. Must ensure excellent customer relations and engage in high-priority interactions with clients. Additionally, expand and apply standard methodologies, including configuring workflows for customers and their businesses. Responsible for ensuring smooth, effective operation of multiple concurrent projects across a diverse client base. This position is fully remote.

Requirements

• Work with customers to develop operational workflows for their businesses.
• Develop detailed communication plans and execute them to ensure timely status reports and clear communication.
• Align operational functions within the company with company objectives and client needs.
• Prioritize professional service projects based on value-add, ROI potential, and impact on technical resources.
• Manage customer communications and expectations during deployments.

• Ensure customer SLAs and other service requirements are met.
• Support clients during the "Go-Live" phase, evaluate results, and document lessons learned.
• Test processes using test cases, prepare documentation, coordinate with managers to resolve issues within required timeframes, and inform management of delays.
• Collaborate with the development team to design new programs for client implementations and manage communication to resolve issues.
• Research client issues, document findings, and implement technical activities to support and optimize client operations.
• Maintain technical and business documentation and collaborate with clients and internal teams to resolve issues.

• Establish technical project requirements and maintain professional relationships with clients.
• Assist clients in monitoring the software implementation lifecycle and customize solutions as needed.
• Train client technical staff on hardware and software issues and identify process issues to provide solutions.

Qualifications

• 3+ years of experience in Industrial Engineering, Professional Services, or Logistics Operations.
• Experience with Cloud SaaS deployment models is a plus.
• Project management skills.
• Strong leadership and interpersonal skills.
• Ability to quickly learn new concepts and technologies and apply them to customer solutions.
• Experience in client-facing roles and implementation delivery in consulting or professional services organizations.
• Bachelor’s Degree in Industrial Engineering, Supply Chain Management, Business, or related field; Master’s/MBA is a plus.
• Familiarity with emerging technologies related to business processes.
• Commitment to customer satisfaction.
• Experience with Warehouse Management Systems (WMS) and implementing new software.

Benefits

Competitive