Industrial Engineer - WMS experience only

JASCI Software; Sarasota (FL); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Job summary

A software solutions provider is seeking an Industrial Engineer to support operations and manage various client projects. The role involves optimizing operational performance, developing communication plans, and ensuring customer satisfaction through effective project management. Ideal candidates will have over three years of experience in Industrial Engineering or Logistics, strong leadership skills, and experience with Warehouse Management Systems. This position is fully remote and offers competitive compensation.

Qualifications

• 3+ years’ experience in Industrial Engineering, Professional Services, and/or Logistics Operations.
• Experience with Cloud SaaS deployment model is a plus.
• Familiarity with emerging technologies in business processes.
• Direct customer-facing and implementation delivery experience in a consulting/Professional Services setting is required.
• Familiarity with Warehouse Management Systems (WMS) is highly desirable.
• Commitment to customer satisfaction and effective communication are essential.

Responsibilities

• Support operations to optimize performance and achieve financial results.
• Develop customer workflows and communication plans.
• Manage multiple concurrent projects across clients.
• Prioritize professional service projects by value and ROI potential.
• Manage customer deployments with proactive communications and SLA adherence.
• Support go-live activities, capture lessons learned, and document results.
• Collaborate with development teams to design programs for client implementations.
• Research client issues, document findings, and support technical activities.
• Prepare and maintain technical and business documents for clients and JASCI.
• Establish project requirements and maintain professional client relationships.

Skills

Project Management Skills

Strong leadership and interpersonal skills

Customer facing and implementation delivery experience

Ability to learn new technologies quickly

Commitment to customer satisfaction

Cloud SaaS deployment experience

Communication

Education

Bachelor’s Degree in Industrial Engineering, Supply Chain Management, Business or related field

Masters/MBA

Tools

Warehouse Management Systems (WMS)

Job description

The Industrial Engineer supports operations to optimize operational performance to achieve desired financial and service results, including project management, implementation, training, go‑live support and technical support. Must ensure excellent customer relations, as well as engage in high‑priority interactions with clients. Additionally, expand and apply standard methodologies, including configuring workflows for the customers and their businesses. Also responsible for ensuring a smooth, effective operation of multiple concurrent projects across a diverse client base. This position is fully remote.

Requirements

• Work with Customers developing operation workflows for the customers and their businesses
• Develop detailed communication plans and execution to clients to ensure timely status reports and clear communication
• Work within the company to ensure that all operational functions are aligned with company objectives and client needs
• Prioritize professional service projects by value‑add, ROI potential, and impact on technical resources.
• Ensure tight management, customer communications, and expectation setting for customer deployments
• Assures customer SLA’s and other service requirements are achieved
• Provide client support during “Go‑Live” of each project, evaluate results, and create “lessons learned”
• Perform various tests on process with help of test cases and prepare documents for same and coordinate with manager to resolve all issues within required timeframe and inform management of any delays.
• Collaborate with development team to design new programs if needed for all client implementation activities and manage all communication with department to resolve all issues
• Perform research on all client issues and document all findings and implement all technical activities needed to support and optimize client operations
• Prepare and maintain all technical and business documents and collaborate with clients and JASCI to provide support to all issues
• Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials
• Assist clients to monitor all software implementation lifecycle and assist if appropriate customization is needed for a client
• Train client technical staff on all hardware and software issues and identify all issues in processes and provide solutions for same

Qualifications

• 3+ years’ experience in Industrial Engineering, Professional Services, and/or Logistics Operations Professional
• Cloud SaaS deployment model experience Plus
• Project Management Skills
• Strong leadership and interpersonal skills
• The ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Direct customer facing and implementation delivery experience in a Consulting or Professional Services organization
• Bachelor’s Degree in Industrial Engineering, Supply Chain Management, Business or related field; Masters/MBA is a plus
• Familiarity with emerging technologies and applications in relation to business processes.
• Must show a commitment to customer satisfaction
• Must be familiar with Warehouse Management Systems (WMS), and have prior experience in implementing new software

Benefits

Competitive