Industrial Customer Order Program Lead

Insight Global; Chattanooga (TN); On-site; USD 110,000 - 140,000; Full time

Job summary

Insight Global is seeking a Customer Order Program Manager to lead the enterprise customer order lifecycle across multiple facilities in a heavy industrial context. You will oversee a growing team of project managers, standardize order execution, monitor budgets, schedules, and ROI, and report to senior leadership.

You bring 6–8+ years in project/program management in manufacturing or engineer-to-order environments, proven PMO governance, PMP, and strong executive communication with

Qualifications

• 6–8+ years of end-to-end Project/Program Management experience.
• 2+ years of direct leadership/people management experience.
• Manufacturing, industrial, engineer-to-order, or heavy equipment background.
• Experience managing large-scale projects and portfolios.
• Proven experience establishing PMO governance frameworks and standardized processes.
• PMP Certification is required.
• Strong portfolio management and program management experience.
• Exceptional executive communication and customer-facing skills.

Responsibilities

• Lead and manage a growing team of Customer Order Project Managers.
• Establish and standardize the company's customer order management process across all sites.
• Own the enterprise customer order portfolio and monitor budget performance.
• Track project schedules, margins, and ROI; provide executive dashboards.
• Conduct governance reviews to identify risks and bottlenecks.
• Develop project templates, RAID logs, SOWs, and portfolio tools.
• Drive PMO maturity and best practices across the organization.
• Maintain proactive communication with customers throughout lifecycles.
• Partner with Engineering, Manufacturing, Operations, and Sales teams.
• Improve production lead times and delivery performance through oversight.
• Facilitate planning workshops and strategic portfolio reviews.

Skills

Leadership

Executive communication

Portfolio management

Budget management

Risk management

Stakeholder management

Strategic planning

Education

PMP Certification

Tools

Microsoft Project

Project Insight

Asana

Job description

Insight Global is seeking a Customer Order Program Manager to lead the enterprise customer order lifecycle across multiple facilities in a heavy industrial context. You will oversee a growing team of project managers, standardize order execution, monitor budgets, schedules, and ROI, and report to senior leadership.

You bring 6–8+ years in project/program management in manufacturing or engineer-to-order environments, proven PMO governance, PMP, and strong executive communication with