Industrial Controls Field Service Technician
Xylem
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Benefits offered by this job
Job summary
Xylem is seeking an Industrial Controls Field Service Technician to support customers across the U.S. and Canada. This hands-on role covers installation, startup, commissioning, troubleshooting, maintenance, and service of advanced municipal water treatment systems.
We value experience with PLCs, electrical and mechanical systems, instrumentation, pumps, and control panels. Strong customer communication and ability to work independently in the field are essential.
Qualifications
- Experience servicing electrical, mechanical, and industrial control systems in industrial, manufacturing, or municipal environments.
- Experience with PLCs, HMIs, SCADA, VFDs, control panels, and automation.
- Ability to read P&IDs, electrical drawings, wiring diagrams, and system layouts.
Responsibilities
- Travel to customer sites to install, commission, troubleshoot, repair, and perform preventive maintenance on municipal water treatment equipment.
- Collaborate with customers, project teams, and internal support groups to ensure safe, successful project outcomes.
- Talk through technical information clearly with customers; provide training when needed.
Skills
Tools
Job description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem is seeking an Industrial Controls Field Service Technician to support customers across the U.S. and Canada through the installation, startup, commissioning, troubleshooting, maintenance, and service of advanced municipal water treatment systems.
This is a hands‑on field service opportunity for a technician with experience in industrial controls, PLCs, electrical and mechanical systems, instrumentation, pumps, or commissioning. Experience in municipal water and wastewater is highly valued, but candidates with strong transferable experience in industrial, manufacturing, automation, controls, or electrical environments are encouraged to apply.
You may be a strong fit for this opportunity if you have experience as a:
- PLC Technician
- Controls Technician
- Industrial Controls Technician
- Commissioning Technician
- Startup Technician
- Industrial Controls Field Service Technician
- Electrical Field Service Technician
- Industrial Electrician
- Automation Technician
- Instrumentation & Controls Technician
- Pump Technician
- Pump & Controls Technician
- Water/Wastewater Controls Technician
- Field Service Technician
Experience With The Following Is Highly Valued
- PLC troubleshooting
- Industrial controls
- Control panel wiring and diagnostics
- Variable Frequency Drives (VFDs)
- SCADA systems
- Startup and commissioning
- Electrical troubleshooting
- Pumps and pumping systems
- Water and wastewater equipment
- Customer‑site field service support
What Your Day Will Look Like as an Industrial Controls Field Service Technician
As an Industrial Controls Field Service Technician, you’ll travel to customer sites to support the installation, commissioning, troubleshooting, repair, and preventative maintenance of municipal water treatment equipment and systems.
This role works with a variety of advanced mechanical, electrical, instrumentation, and control systems and requires a strong technical background, customer‑focused communication, and the ability to work independently in the field.
You’ll collaborate closely with customers, project teams, and internal support groups to help deliver safe and successful project outcomes.
A typical work week includes travel on Monday and Friday, with field service work performed Tuesday through Thursday at customer locations throughout the U.S. and Canada.
What We’re Looking For
- Experience servicing and troubleshooting electrical, mechanical, and industrial control systems in industrial, manufacturing, or municipal environments
- Experience with PLCs, HMIs, SCADA systems, VFDs, control panels, and industrial automation
- Experience with low- and medium-voltage power distribution equipment, VFDs, conduit, grounding, and three-phase electrical systems
- Experience with electrical troubleshooting, control panel wiring, diagnostics, and root-cause analysis
- Familiarity with PLCs, HMIs, SCADA systems, network troubleshooting, and control systems
- Ability to read and interpret Process & Instrumentation Drawings (P&IDs), electrical drawings, wiring diagrams, and system layouts
- Experience with instrumentation such as flow meters, pressure transmitters, level transmitters, and temperature sensors
- Strong troubleshooting and root-cause analysis skills
- Ability to perform equipment startup, commissioning, functional testing, and preventative maintenance
- Experience with pumps, pumping systems, instrumentation, or water/wastewater equipment is highly valued
- Comfortable conducting customer training sessions and communicating technical information clearly
- Strong written and verbal communication skills
- Ability to work independently while managing multiple customer locations and priorities
- Commitment to safety and adherence to Environmental, Safety & Health (ESH) policies
- Experience with ServiceMax is a plus
- Valid driver’s license and ability to obtain and maintain a valid passport for travel within the U.S. and Canada
Travel & Schedule
- Greater than 75% travel throughout the U.S. and Canada
- Typical schedule includes travel on Monday and Friday, with onsite field work Tuesday-Thursday
- Work environments may include offices, manufacturing facilities, construction sites, and municipal water or wastewater treatment plants
- Ability to lift up to 50 lbs. and work around operating industrial equipment as needed
Benefits For Industrial Controls Field Service Technicians
- Four (4) weeks of Paid Time Off (PTO)
- Health, Dental, and Vision insurance
- Retirement and investment savings programs
- Career growth and professional development opportunities
- Company wellness, recognition, and employee discount programs
- Paid volunteer opportunities through Xylem Watermark
At Xylem, our Total Rewards Program goes beyond compensation by supporting your career development, well‑being, and long‑term success.
If you enjoy solving technical challenges, working directly with customers, traveling to customer sites, and making an impact through advanced industrial controls and water technology, we encourage you to apply.
Compensation
Starting Pay: From $33/hour
Opportunities for higher pay may be available based on experience, skills, and location.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Aff. Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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