Indoor Air Quality Specialist

Temp Right Service, Inc.; Missoula (MT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

NADCA certification training throughTR

Job summary

Temp Right Service is seeking an IAQ & Duct Cleaning Specialist to improve residential and commercial HVAC performance through thorough duct cleaning, IAQ assessments, and customer education. You will document findings with photos, protect property, and educate customers on contaminants while recommending IAQ solutions.

As a trusted advisor, you will identify opportunities for duct system upgrades or equipment replacement, participate in NADCA training through TRS, and contribute to ongoing

Qualifications

• High school diploma or equivalent.
• Valid driver's license with acceptable driving record.
• Ability to lift 75 pounds.
• Comfortable working in attics, crawl spaces, rooftops, and mechanical rooms.
• Strong communication and customer service skills.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Duct Cleaning: Perform residential and commercial HVAC duct cleaning using TRS procedures and NADCA best practices; clean all related components and set up containment.
• IAQ: Evaluate HVAC systems for indoor air quality concerns and educate customers about contaminants; recommend IAQ products.
• Inspection & Opportunity Identification: Inspect accessible ducts for damage, leaks, improper sizing, insulation issues, and mold; identify replacement leads.
• Customer Experience: Deliver exceptional service from arrival to project completion; explain the process and address customer questions.
• Safety & Compliance: Follow OSHA and company safety requirements; maintain vehicles, tools, and equipment; complete documentation accurately.

Skills

Customer service

Communication

Teamwork

Physical fitness

Safety awareness

Professional appearance

Independent work

Education

High school diploma or equivalent

Job description

Position SummaryThe IAQ & Duct Cleaning Specialist is responsible for improving the health, safety, comfort, and efficiency of residential and commercial HVAC systems through professional duct cleaning, indoor air quality (IAQ) assessments, and customer education. This position serves as a trusted advisor by identifying opportunities to improve HVAC system performance, recommending IAQ solutions, documenting duct deficiencies, and generating leads for equipment replacement or duct system upgrades.Temp Right Service (TRS) is committed to developing technical experts. Qualified employees who demonstrate reliability, professionalism, and technical competence will be provided training and support to obtain Air Systems Cleaning Specialist (ASCS) certification through the National Air Duct Cleaners Association (NADCA).Key ResponsibilitiesDuct Cleaning ServicesPerform residential and commercial HVAC duct cleaning using TRS procedures and NADCA best practices.Clean supply ducts, return ducts, registers, diffusers, air handlers, coils, and related HVAC components as required.Set up containment systems and protect customer property throughout the cleaning process.Safely operate duct cleaning equipment, vacuum systems, compressed air tools, cameras, and related equipment.Document work performed with before-and-after photos.Indoor Air Quality (IAQ)Evaluate HVAC systems for indoor air quality concerns.Educate customers on contaminants such as dust, allergens, mold, pet dander, smoke residue, and construction debris.Recommend appropriate IAQ products including:Air purification systemsUV lightingHigh-efficiency filtrationHumidifiersDehumidifiersVentilation improvementsExplain the benefits of improved indoor air quality without using high-pressure sales tactics.Inspection & Opportunity IdentificationInspect accessible duct systems for:Damaged or disconnected ductworkAir leakageImproper sizingPoor airflowInsulation deficienciesMold or moisture concernsRecommend duct repairs or replacement when appropriate.Identify aging or failing HVAC equipment and submit qualified replacement leads to the sales team.Communicate findings clearly through written documentation and photographs.Customer ExperienceDeliver exceptional customer service from arrival through project completion.Explain the cleaning process before work begins.Review completed work with customers.Answer customer questions professionally.Maintain clean work areas and leave customer homes and businesses cleaner than they were found.Safety & ComplianceFollow all OSHA, company, and industry safety requirements.Maintain company vehicles, tools, and equipment.Complete all required job documentation accurately and promptly.Participate in ongoing technical and safety training.QualificationsRequiredHigh school diploma or equivalentValid driver's license with acceptable driving recordAbility to lift 75 poundsComfortable working in attics, crawl spaces, rooftops, and mechanical roomsStrong communication and customer service skillsProfessional appearance and positive attitudeAbility to work independently and as part of a teamPreferredHVAC experienceMechanical aptitudeExperience with duct cleaning equipmentSales or customer service experienceConstruction or service industry experienceCertification & Career DevelopmentTRS believes in investing in employees who demonstrate commitment and professionalism.After demonstrating:ReliabilityTechnical competenceSafety awarenessStrong customer serviceCompany core valuesTRS will provide training and support for the employee to earn:NADCA Air Systems Cleaning Specialist (ASCS) Certification (or equivalent ACA/NADCA certification pathway)Manufacturer training for IAQ productsOngoing HVAC and indoor air quality educationThis position offers opportunities to grow into:Senior IAQ SpecialistHVAC Service TechnicianSales RepresentativeOperations LeadershipKey Performance Indicators (KPIs)Success in this position will be measured by:Customer satisfaction scoresQuality of duct cleaning performedSafety performanceProductivity and efficiencyIAQ product salesQualified equipment replacement leads generatedQualified duct repair/replacement leads generatedDocumentation qualityCertification progressAdherence to company valuesWhat Success Looks LikeA successful IAQ & Duct Cleaning Specialist is someone who:Treats every customer's home or business with care and respect.Educates customers on ways to improve indoor air quality.Consistently delivers high-quality duct cleaning services.Identifies opportunities that benefit the customer while creating value for TRS.Takes pride in continuous learning and professional development.Represents Temp Right Service with integrity, professionalism, and exceptional customer service.