Indoor Air Quality Specialist

Temp Right Service; Missoula (MT); On-site; USD 42,000 - 64,000; Full time

Job summary

Temp Right Service seeks an IAQ & Duct Cleaning Specialist to improve HVAC performance through professional duct cleaning and IAQ assessments. You will educate customers on contaminants and recommend suitable IAQ products, while identifying replacement opportunities for aging equipment.

This role offers growth into senior IAQ roles and sales leadership, with NADCA certification training provided. Join a team focused on reliability, professionalism, and customer service in Western Montana.

Qualifications

• Must have a valid driver's license with acceptable driving record.
• Ability to lift up to 75 pounds.
• Comfortable working in attics, crawl spaces, rooftops and mechanical rooms.
• Strong communication and customer service skills.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Duct Cleaning Services: residential and commercial HVAC duct cleaning per NADCA best practices.
• Set up containment and protect customer property during cleaning.
• Safely operate duct cleaning equipment and related tools.
• Document work with before-and-after photos.
• Evaluate IAQ and educate customers on contaminants.
• Suggest IAQ products and upgrades to improve indoor air quality.
• Inspect duct systems for damage, leaks, aging, or improper sizing.
• Identify replacement leads and communicate findings to sales.
• Deliver exceptional customer service from arrival to project completion.
• Follow OSHA and company safety requirements; maintain tools and vehicles.

Skills

Communication skills

Customer service

Teamwork

Professional appearance

Independent work

Education

High school diploma or equivalent

Job description

Position Summary

The IAQ & Duct Cleaning Specialist is responsible for improving the health, safety, comfort, and efficiency of residential and commercial HVAC systems through professional duct cleaning, indoor air quality (IAQ) assessments, and customer education. This position serves as a trusted advisor by identifying opportunities to improve HVAC system performance, recommending IAQ solutions, documenting duct deficiencies, and generating leads for equipment replacement or duct system upgrades. Temp Right Service (TRS) is committed to developing technical experts. Qualified employees who demonstrate reliability, professionalism, and technical competence will be provided training and support to obtain Air Systems Cleaning Specialist (ASCS) certification through the National Air Duct Cleaners Association (NADCA).

Key Responsibilities

• Duct Cleaning Services Perform residential and commercial HVAC duct cleaning using TRS procedures and NADCA best practices.
• Clean supply ducts, return ducts, registers, diffusers, air handlers, coils, and related HVAC components as required.
• Set up containment systems and protect customer property throughout the cleaning process.
• Safely operate duct cleaning equipment, vacuum systems, compressed air tools, cameras, and related equipment.
• Document work performed with before-and-after photos.
• Indoor Air Quality (IAQ) Evaluate HVAC systems for indoor air quality concerns.
• Educate customers on contaminants such as dust, allergens, mold, pet dander, smoke residue, and construction debris.
• Recommend appropriate IAQ products including: Air purification systems UV lighting High-efficiency filtration Humidifiers Dehumidifiers Ventilation improvements Explain the benefits of improved indoor air quality without using high-pressure sales tactics.
• Inspection & Opportunity Identification Inspect accessible duct systems for: Damaged or disconnected ductwork Air leakage Improper sizing Poor airflow Insulation deficiencies Mold or moisture concerns Recommend duct repairs or replacement when appropriate.
• Identify aging or failing HVAC equipment and submit qualified replacement leads to the sales team. Communicate findings clearly through written documentation and photographs.
• Customer Experience Deliver exceptional customer service from arrival through project completion. Explain the cleaning process before work begins. Review completed work with customers. Answer customer questions professionally. Maintain clean work areas and leave customer homes and businesses cleaner than they were found.
• Safety & Compliance Follow all OSHA, company, and industry safety requirements. Maintain company vehicles, tools, and equipment. Complete all required job documentation accurately and promptly. Participate in ongoing technical and safety training.

Qualifications

• High school diploma or equivalent
• Valid driver's license with acceptable driving record
• Ability to lift 75 pounds
• Comfortable working in attics, crawl spaces, rooftops, and mechanical rooms
• Strong communication and customer service skills
• Professional appearance and positive attitude
• Ability to work independently and as part of a team

Preferred HVAC experience

• Mechanical aptitude
• Experience with duct cleaning equipment
• Sales or customer service experience
• Construction or service industry experience

Certification & Career Development

TRS believes in investing in employees who demonstrate commitment and professionalism. After demonstrating: Reliability Technical competence Safety awareness Strong customer service Company core values TRS will provide training and support for the employee to earn: NADCA Air Systems Cleaning Specialist (ASCS) Certification (or equivalent ACA/NADCA certification pathway) Manufacturer training for IAQ products Ongoing HVAC and indoor air quality education

This position offers opportunities to grow into:

• Senior IAQ Specialist
• HVAC Service Technician
• Sales Representative
• Operations Leadership

Key Performance Indicators (KPIs)

• Customer satisfaction scores
• Quality of duct cleaning performed
• Safety performance
• Productivity and efficiency
• IAQ product sales
• Qualified equipment replacement leads generated
• Qualified duct repair/replacement leads generated
• Documentation quality
• Certification progress
• Adherence to company values

What Success Looks Like

• Treats every customer's home or business with care and respect.
• Educates customers on ways to improve indoor air quality.
• Consistently delivers high-quality duct cleaning services.
• Identifies opportunities that benefit the customer while creating value for TRS.
• Takes pride in continuous learning and professional development.
• Represents Temp Right Service with integrity, professionalism, and exceptional customer service.

Comfort Systems USA - Temp Right Service is the premier provider of residential and commercial HVAC, design and build, refrigeration, plumbing, controls and automation, and indoor air quality services throughout Western Montana. All backed by 24/7 emergency service.