Indirect Loan Processor II

A+ Federal Credit Union; Austin (TX); Remote; Full time

Job summary

A+ Federal Credit Union is seeking an Indirect Loan Processor II to oversee and process consumer loan applications including auto and recreational vehicle loans. This full-time remote role requires strong communication skills and a background in lending regulations to provide exceptional service to partners and customers.

Qualifications

• Minimum 3 years of experience in a financial institution.
• At least 1 year of experience in consumer lending or loan processing.
• Strong understanding of consumer loan products and policies.

Responsibilities

• Process and fund consumer indirect applications including loans.
• Ensure compliance with legal and internal policies.
• Support training of Level I team members.

Skills

Communication

Problem Solving

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

MS Office

Job description

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Primary Function

Indirect Loan Processor – Level II

Job Type: Full-Time- Remote

Exemption Type: Non-Exempt

Wage Amount: $20.99 hourly minimum

Primary Function

The primary purpose of this position is to process and fund consumer indirect applications, including auto, recreational vehicle, solar, and merchant lending products. This role requires delivering exceptional service to dealerships, merchant lending partners, members, applicants, and internal team members. You will ensure compliance with legal requirements, lending regulations, and internal policies while serving as a subject matter expert and supporting the training of Level I team members.

Key Responsibilities Education & Experience Knowledge, Skills & Abilities Physical Requirements

• Indirect Loan Processing
• Review electronically received contract packages for accuracy and completeness.
• Contact dealers and partners to resolve funding issues promptly.
• Process applications, verify stipulations and documentation, and prepare for funding.
• Validate documents to prevent fraud.
• Open indirect membership accounts and resolve related issues.
• Fund and disburse loans, including deposits, proceeds, and dealer compensation.
• Notify dealers and partners upon contract funding.
• Handle inbound calls regarding pending or completed contracts.
• Support outbound calls for loan verification and onboarding.
• Process dealership payoff requests.
• Resolve audit exceptions efficiently.
• Department Support
• Balance daily EFT totals and notify dealers.
• Prepare and reconcile monthly dealer reserve reports.
• Serve as a subject matter expert for indirect and merchant loan processing.
• Make override or exception decisions within guidelines.
• Assist with escalations and complex problem resolution.
• Support training and coaching of Level I team members.
• Lead team huddles and monthly dialogs.
• Miscellaneous Duties
• Consistently meet or exceed Level II performance expectations.
• Maintain up-to-date knowledge through training and procedure reviews.
• Participate in departmental projects and initiatives.
• Represent the credit union at volunteer and community events.
• Complete annual regulatory training.
• Conduct quarterly performance dialogs with supervisor.
• Perform other duties as assigned.
• High school diploma or GED required.
• Bachelor’s degree preferred.
• Minimum 3 years of experience in a financial institution or sales.
• At least 1 year of experience in consumer lending or loan processing.
• Strong understanding of consumer loan products, policies, and regulations.
• Proficient in indirect vehicle contracts and consumer loan documentation.
• Familiarity with lending regulations (Reg B, ECOA, FACTA, FCRA, Reg Z, MLA, TILA).
• Excellent verbal and written communication skills.
• Professionalism, diplomacy, and tact.
• Strong math and computer skills (MS Office proficiency).
• Ability to work independently and collaboratively.
• Effective problem-solving and conflict resolution skills.
• Ability to work a minimum of 40 hours per week.
• Frequent reaching, bending, stooping, and data entry.
• Heavy communication via phone, email, and in-person.
• Strong problem-solving capabilities in dynamic environments.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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