Indirect Loan Processor (Bi-Lingual English/Spanish)

Sccu; Melbourne (FL); Hybrid; USD 31,000 - 32,000; Full time

Benefits offered by this job

Health & Wellness insurance

401(k) match

HSA match

Tuition reimbursement after one year

PTO, birthday PTO, 11 federal holidays

Exclusive discounts on SCCU products

Job summary

Space Coast Credit Union (SCCU) seeks a Bi-Lingual Indirect Loan Processor to join our Melbourne Headquarters Loan Processing Department. You will review dealer loan packages for completeness and accuracy, update applicant information, support membership account openings, and help ensure loans and dealer reserves are disbursed within SLAs.

In this hybrid, full-time role, you’ll interact with dealer partners and members in English and Spanish, handle moderately complex conversations, and

Qualifications

• 1–3 years of customer service experience.
• Ability to communicate effectively with internal and external contacts in English and Spanish.
• Strong attention to detail and accuracy in reviewing loan packages.

Responsibilities

• Review indirect loan packages from dealer partners for completeness and accuracy.
• Update application information and support membership account openings.
• Help ensure loans and dealer reserves are disbursed within service level agreements.
• Coordinate with Indirect Processing and Indirect Lending teams to resolve issues.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Indirect Loan Processor (Bi-Lingual English/Spanish)

Job Category: Team Member

Requisition Number: INDIR003936

Employment Details

• Full-Time
• Hybrid

Locations

BAYTREE HEADQUARTERS

8045 North Wickham Road

Melbourne, FL 32940, USA

Description

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As a Bi-Lingual Indirect Loan Processor in our Melbourne Headquarters Loan Processing Department, you’ll play a vital role in providing timely and accurate funding for members and potential members financing vehicles through participating automobile, motorcycle, boat, and RV dealerships. You’ll review dealer loan packages for completeness and accuracy, update application information, support membership account opening, and help ensure loans and dealer reserves are disbursed within established Service Level Agreements.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Hybrid and Flexible Schedule Options: Work from home up to 3 days a week with 2 days per week required in office.
• Career Growth: We prioritize internal promotions and offer on-the-job training.
• Review indirect loan packages from dealer partners for completeness and accuracy before loan issuance and dealer payment; submit applications to Underwriting as needed.
• Update application information to reflect received loan documents and verified data.
• Manage incomplete applications through timely follow-up and support the return or decline of applications that miss completion deadlines.
• Determine SCCU membership eligibility and open new membership accounts for qualified applicants.
• Partner with Indirect Processing and Indirect Lending teams to resolve issues and fund applications within established Service Level Agreements.
• Respond to indirect loan inquiries from dealer partners, members, and SCCU Team Members, escalating complex matters when appropriate.
• High school diploma or equivalent required.
• 1–3 years of customer service experience required.
• Ability to communicate effectively with internal and external contacts, navigate moderately complex or sensitive discussions, and resolve problems in stressful situations.
• Self-motivated, dependable, and able to solve problems independently with minimal supervision.
• Starting Salary: $22.18 - $23.48 per/hour.
• Bonus Opportunity: Eligible for a 3% ONE SCCU Annual Bonus.
• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Work Schedule

• Monday – Friday: 9:00 a.m. - 6:00 p.m.
• Must be available during department hours of operation; 8am – 7pm
• Rotating Saturdays: 9:00 a.m. – 3:00 p.m.

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired.

SCCU is a drug-free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.