Loan Servicing Spec I - Mortgage

SCCU Simple; Melbourne (FL); Hybrid; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health & Wellness

Financial Perks

Education Support

Time Off

Exclusive Discounts

Job summary

Space Coast Credit Union (SCCU) is seeking a Mortgage Loan Servicing Specialist I at the Baytree Headquarters location in Melbourne, FL. The role focuses on post-origination loan administration, servicing tasks, and member support, with a strong emphasis on accuracy and service quality.

The position offers a hybrid schedule with two in-office days per week, a start salary in the stated range, and opportunities for growth within a not-for-profit, member-focused organization.

Qualifications

• 1-3 years prior experience in a financial institution or equivalent is required.
• Loan Servicing experience or equivalent is desirable.
• High school diploma or equivalent experience required.

Responsibilities

• Corrects loans as needed by adjusting rate, term, and payment posting errors to create an accurate member loan history.
• Assists in the maintenance of insurance tracking and collateral securitization and release.
• Answer incoming phone calls within a phone queue and make outbound phone calls.
• Process miscellaneous check transactions for the department, including payments, payoffs, and disbursement of checks.
• Respond promptly and professionally to member inquiries regarding loan accounts and other related matters. Resolve basic issues or escalation complex cases to senior Team Members as needed.
• Collaborate with internal teams to ensure accuracy and completeness of loan records.

Skills

Customer service

Phone etiquette

Team collaboration

Education

High school diploma or equivalent

Job description

BAYTREE HEADQUARTERS
8045 North Wickham Road
Melbourne, FL 32940, USA

Description

AtSpace Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As a Mortgage Loan Servicing Specialist I in our Baytree Headquarters you’ll play a vital role in administration and management of loans after origination. You will support the Loan Servicing department by performing various administrative and member service tasks and act as a representative of Space Coast Credit Union by providing exceptional service to both members and internal Team Members.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Hybrid and Flexible Schedule Options: Available for select positions. This position is Hybrid with 2 days per week required in office.
• Career Growth: We prioritize internal promotions and offer on-the-job training.

Mortgage Loan Servicing Specialist I Key Responsibilities

• Corrects loans as needed by adjusting rate, term, and payment posting errors to create an accurate member loan history.
• Assists in the maintenance of insurance tracking and collateral securitization and release.
• Answer incoming phone calls within a phone queue and make outbound phone calls.
• Process miscellaneous check transactions for the department, including payments, payoffs, and disbursement of checks.
• Respond promptly and professionally to member inquiries regarding loan accounts and other related matters. Resolve basic issues or escalation complex cases to senior Team Members as needed.
• Collaborate with internal teams to ensure accuracy and completeness of loan records.

Mortgage Loan Servicing Specialist I Requirements

• 1-3 years prior experience in a financial institution or equivalent is required.
• Loan Servicing experience or equivalent is desirable.
• High school diploma or equivalent experience required.

Mortgage Loan Servicing Specialist I Compensation

• Starting Salary Range: $20.18 - $21.38/hour.
• Bonus Opportunity: Eligible for a 3% ONE SCCU Annual Bonus.
• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Work Schedule

• Monday – Friday: 8:00 a.m. - 5:00 p.m.
• Rotating Saturdays: 9:00 a.m. – 3:00 p.m.

About SCCU

Since 1951,Space Coast Credit Union (SCCU)has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired.

SCCU is a drug-free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.