Indirect Lending Relationship Manager

Park National Corporation; Memphis (TN); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Park National Corporation in Memphis, TN, is seeking a results-driven banking professional to manage dealer relationships and indirect lending opportunities. You will coordinate cross-functional teams, develop proposals, mentor junior staff, and ensure compliance while delivering high-quality service under the Serving More standards.

The role involves calling on dealerships, developing presentations, and achieving monthly call production goals in a hybrid work environment with scheduled onsite

Qualifications

• 5-10 years of indirect lending experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Serve customers promptly and professionally per Park Promises and Serving More standards.
• Call on dealerships to develop indirect lending relationships.
• Establish and maintain professional dealer relationships.
• Develop presentations and proposals for dealers.
• Coordinate sales and relationship management across lines of business.
• Support relationship officers with calling plans and joint calls.
• Identify new prospects and prepare customer lists and calls.
• Address dealership issues with efficiency and empathy.
• Achieve monthly call production goals.
• Coach and mentor less experienced relationship managers.
• Ensure compliance with bank policies and risk management.
• Deliver high level of service per Serving More.
• Other duties as assigned.

Skills

Organizational skills

Analytical thinking

Multi-tasking

Problem solving

Technical expertise

Strategic planning

Creativity

Leadership

Influencing others

Relationship building

Mentoring others

Teamwork

Interpersonal skills

Written communication

Verbal communication

Attention to detail

Adaptability

Basic computer skills

Education

High School Diploma or equivalent

Job description

Job Responsibilities

• Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
• Call on dealerships to develop and deepen indirect lending relationships
• Establish and maintain effective, professional business relationships with dealerships or prospects
• Develop presentations and proposals for both existing and prospective dealers.
• Coordinate sales, retail and business relationship management, analysis and communication among all lines of business (Banking Center Network, Comm/Cash Management, Trust & Investments and Mortgage Lending), as applicable.
• Provide assistance to relationship officers responsible for developing calling plans, including identifying and coordinating opportunities for joint calls involving multiple business lines.
• Identify opportunities to initiate calls on new prospects, coordinating efforts with the respective relationship manager and participate in joint calls, assisting with development of customer and prospect lists, along with pre call and post call planning.
• Address dealership issues and concerns with efficiency, precision, and compassion.
• Achieve established monthly call production goals
• Coach and mentor less experienced relationship managers with calling skills.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Competencies

• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Strategic Planning and Decision Making
• Creativity
• Leadership/Management Skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others
• Ability to work as part of a team
• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skill

Education and Experience

• 5-10 Years of prior experience with indirect lending preferred
• High School Diploma or equivalent required

Travel Requirements

This position is expected to spend on average 90% or more of the time seeking leads and prospects, providing Bank information, and servicing the needs of our existing customer portfolio. Travel within market area to meet with customers, prospective customers, and to attend events is expected. Travel to regional and corporate headquarters (Newark) for retail meetings and training opportunities. Additional travel may be necessary between branches in market for various reasons.

Schedule

Typical hours for this role are Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekend work as needed. This position is salary, exempt, and full time.

Physical Requirements

This position must be able to remain in a stationary position a maximum of 50% of the time, constantly operate a computer up to 50% of the time, and be able to be in constant communication with coworkers, customers, or stakeholders to discuss and observe facts and data in order to exchange accurate

Is there an option for Flexible Work Arrangement ?

Yes- Hybrid (scheduled onsite hours)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review Know Your Rights notice from the Department of Labor.