Indirect Account Manager

Charter Communications; Wichita (KS); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Spectrum, a Charter Communications brand, seeks an Indirect Account Manager MDU in Wichita, Kansas. This field-based role collaborates with property teams to drive marketing programs and client satisfaction across multiple portfolios.

You will implement campaigns, coordinate digital promotions, and work with sales to upgrade contracts while identifying new opportunities and maintaining effective client relationships. Travel within the territory is required.

Competenze

• Bachelor’s degree from a four-year college or university or relevant work experience.
• 3+ years in client service and relationship building within cable, real estate, or related industries.
• Experience creating or executing marketing programs with multi-dwelling unit owners.
• Familiarity with operations and marketing in the cable industry.

Mansioni

• Implement Spectrum’s marketing initiatives at properties using onsite collateral and digital campaigns.
• Coordinate digital marketing efforts, including promoting Spectrum Internet as an amenity.
• Launch targeted email campaigns to residents and support upgrades with PMs and systems.
• Collaborate with sales to transition upgrades and renew agreements.
• Serve as primary account owner and liaison for client requests across portfolios.
• Identify new business opportunities and maintain timely follow-up on leads.

Conoscenze

Relationship management

English proficiency

Cross-functional collaboration

Communication skills

Time management

CRM systems

Formazione

Bachelor’s degree

Strumenti

Salesforce

Microsoft Office

Descrizione del lavoro

Indirect Account Mgr MDU

Location: Wichita, Kansas, United States

Employment Type: Full Time

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking for a role where your strategic marketing efforts directly shape property success and client satisfaction? At Spectrum, you’ll implement exclusive marketing programs, visit properties and collaborate with staff to drive product adoption and performance across multiple portfolios. Your expertise will strengthen our presence in strategic accounts, ensuring lasting impact for both our clients and Spectrum.

How You’ll Make an Impact

• Implement Spectrum’s marketing initiatives through onsite collateral, welcome packets and digital campaigns across assigned properties
• Coordinate digital marketing efforts, including promoting Spectrum Internet as an amenity on property websites and digital mover journeys
• Partner with property teams to launch targeted email campaigns to incoming residents and secure upgrades such as Property Management System integration
• Collaborate with sales to transition contract upgrades, amendments and conversions to Spectrum Ready and Quick Connect solutions
• Resolve issues with properties violating Exclusive Marketing Agreements and partner with Client Solutions to renew at-risk or expired agreements
• Serve as primary account owner, driving penetration and maintaining success in existing and new accounts while acting as the day-to-day liaison for client requests
• Identify and evaluate new business opportunities, keeping clients informed of Spectrum’s offerings and promotions and ensuring timely follow-up on all leads

Working Conditions

• Field-based role with office reporting as directed by leadership
• Travel required within assigned territory to visit properties

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree from a four-year college or university or relevant work experienc

Experience

• 3+ years in client service and relationship building within cable television, residential property management or real estate development
• Recent experience creating or executing marketing programs with owners of multi-dwelling units
• Familiarity with operations, marketing or other aspects of the cable industry

Skills

• Ability to read, write, speak and understand English
• Effective relationship management and ability to drive results through influence
• Working knowledge of broadband and fiber network, video, voice and mobile technologies
• Strong verbal, written and interpersonal communication skills
• Self-motivated and able to meet deadlines while collaborating cross-functionally

Preferred Qualifications

Skills

• Proficiency with CRM systems, including Salesforce
• Skilled in Microsoft Office, including Excel, Word, PowerPoint and Outlook
• Experience with automated reporting and analysis applications
• Strategic planning expertise
• Effective problem-solving skills
• Experience with artificial intelligence applications

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.