Indirect Account Manager

Charter Communications; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Spectrum is seeking an Indirect Account Manager MDU in Phoenix, AZ. The role focuses on strengthening relationships with property owners, driving marketing initiatives, and coordinating with property teams to promote Spectrum services across multiple portfolios.

The role requires field-based responsibilities with travel within the territory and a background in client service or marketing within the cable or real estate sectors.

Qualifications

• 3+ years in client service and relationship building within cable industries or real estate contexts.
• Experience creating or executing marketing programs with owners of multi-dwelling units.
• Familiarity with operations, marketing or other aspects of the cable industry.

Responsibilities

• Own and grow strategic accounts, serving as day-to-day liaison for client requests.
• Implement marketing initiatives across properties with onsite collateral and digital campaigns.
• Coordinate digital marketing efforts to promote Spectrum Internet as a property amenity.
• Collaborate with property teams to launch targeted email campaigns and secure upgrades.
• Partner with sales to transition upgrades and renew agreements.
• Identify new business opportunities and keep clients informed of Spectrum offerings.

Skills

Client service

Marketing programs

Cable industry knowledge

Education

Bachelor’s degree

Tools

Salesforce

MS Office

Automation/reporting tools

Job description

Indirect Account Mgr MDU

Location: Phoenix, Arizona, United States

Employment Type: Full Time

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking for a role where your strategic marketing efforts directly shape property success and client satisfaction? At Spectrum, you’ll implement exclusive marketing programs, visit properties and collaborate with staff to drive product adoption and performance across multiple portfolios. Your expertise will strengthen our presence in strategic accounts, ensuring lasting impact for both our clients and Spectrum.

How You’ll Make an Impact

• Implement Spectrum’s marketing initiatives through onsite collateral, welcome packets and digital campaigns across assigned properties
• Coordinate digital marketing efforts, including promoting Spectrum Internet as an amenity on property websites and digital mover journeys
• Partner with property teams to launch targeted email campaigns to incoming residents and secure upgrades such as Property Management System integration
• Collaborate with sales to transition contract upgrades, amendments and conversions to Spectrum Ready and Quick Connect solutions
• Resolve issues with properties violating Exclusive Marketing Agreements and partner with Client Solutions to renew at-risk or expired agreements
• Serve as primary account owner, driving penetration and maintaining success in existing and new accounts while acting as the day-to-day liaison for client requests
• Identify and evaluate new business opportunities, keeping clients informed of Spectrum’s offerings and promotions and ensuring timely follow-up on all leads

Working Conditions

• Field-based role with office reporting as directed by leadership
• Travel required within assigned territory to visit properties

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree from a four-year college or university or relevant work experience

Experience

• 3+ years in client service and relationship building within cable television, residential property management or real estate development
• Recent experience creating or executing marketing programs with owners of multi-dwelling units
• Familiarity with operations, marketing or other aspects of the cable industry

Skills

• Ability to read, write, speak and understand English
• Effective relationship management and ability to drive results through influence
• Working knowledge of broadband and fiber network, video, voice and mobile technologies
• Strong verbal, written and interpersonal communication skills
• Self-motivated and able to meet deadlines while collaborating cross-functionally

Preferred Qualifications

Skills

• Proficiency with CRM systems, including Salesforce
• Skilled in Microsoft Office, including Excel, Word, PowerPoint and Outlook
• Experience with automated reporting and analysis applications
• Strategic planning expertise
• Effective problem-solving skills
• Experience with artificial intelligence applications

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.