Indigo Support Engineer

Kforce Inc; Alpharetta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Engineering Support Specialist to provide remote support and technical solutions to customers. The ideal candidate will have a high school diploma, customer service experience, and strong troubleshooting skills. This role offers a competitive hourly wage and a range of benefits including medical, dental, and vision insurance.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) options

Paid time off

Qualifications

• 3+ years customer service experience required.
• Deep technical knowledge for remote support responsibilities.
• Ability to translate technical details into simple steps.

Responsibilities

• Provide best in class Engineering remote support diagnoses.
• Implement technical solutions following design and support processes.
• Coordinate between departments to deliver comprehensive customer solutions.

Skills

Communication

Troubleshooting

Analytical Skills

Education

High School diploma/GED

College degree in a technical field

Tools

Computing

Storage

Peripherals

Job description

1 day ago Be among the first 25 applicants

This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.50/hr - $34.50/hr

Responsibilities

• Provide best in class Engineering remote support diagnoses for external and internal customers
• Implement technical solutions to clients following technical design and support processes
• Remote resolve technical issues from end users, including product features, specifications, parts info, and maintenance routines
• Coordinate between departments to deliver comprehensive customer solutions
• Trigger onsite support if remote resolution fails
• Ensure proper diagnosis and parts identification for handover to Field Support Engineers
• Contribute ideas for remote engineering improvements

Requirements

• High School diploma/GED required; college degree in a technical field preferred
• 3+ years customer service experience
• Excellent communication skills
• Experience in customer-facing roles (onsite or remote support)
• Advanced knowledge of computing, storage, and peripherals
• Deep technical knowledge for remote support responsibilities
• Strong troubleshooting and analytical skills
• Ability to develop and implement corrective actions
• Effective communication with management and customers
• Proficient in creating clear customer documentation
• Ability to translate technical details into simple steps

The pay range reflects the employer's good faith estimate at posting and may vary based on multiple factors. Benefits include medical/dental/vision insurance, HSA, FSA, 401(k), and insurance options. Paid time off is available for salaried employees; hourly employees' PTO eligibility varies. Pay is not considered compensation until earned and paid. This role is not eligible for bonuses or commissions.

Kforce is an Equal Opportunity Employer. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability.