Independent Contractor & Consulting Opportunities

International Refugee Assistance Project; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading advocacy organization in New York is seeking an Enterprise Systems Product Manager Contractor to implement technology solutions that solve complex business problems. The ideal candidate will have Salesforce expertise and must be available during regular office hours. Responsibilities include gathering requirements, managing projects, and supporting teams across departments. Competitive compensation is offered.

Qualifications

• Experience with enterprise business technology systems.
• Knowledge of change management best practices.
• Fluency in business English, both written and verbal.

Responsibilities

• Gather business requirements from multiple departments.
• Evaluate and recommend technology solutions.
• Implement software with best practices.
• Conduct knowledge transfer to IT support team.

Skills

Salesforce implementations

Change management

Agile methodologies

Project management

Customer service orientation

Education

Salesforce Administrator certification

Advanced Administrator or Service Cloud certification

Tools

Salesforce

Asana

Jira

Salesforce Tableau

Microsoft Power BI

Job description

Please follow the specific instructions in each RFP or contractor advertisement to submit a bid for the contract.

Enterprise Systems Product Manager Contractor
Technology
Remote

About IRAP

The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal and policy advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization providing free and comprehensive legal services to people in need of a safe place to live and a safe way to get there.

IRAP operates offices in the U.S. (New York City, Washington, D.C.), Jordan (Amman), Lebanon (Beirut), and Germany (Berlin). Our global legal and advocacy teams work closely with a corps of pro bono lawyers from leading law firms and multinational corporations, law students, and volunteers from around the world. Through this work, we aim to assist refugees and other displaced people to find safe passage and to transform the landscape of refugee rights. IRAP has over 100 full-time staff members. We are a nimble organization staffed by an innovative and collaborative team that is committed to high standards of quality and close partnerships with our clients, peers, and colleagues.

IRAP believes that diversity is critical to fostering a strong workplace and serving our clients well. We strongly encourage applications from people with lived experiences in the communities that we serve, members of other marginalized communities, and individuals whose identities are underrepresented in

Location, Time Zone

The contractor needs to be available during regular office hours from 9:00 am – 5:00 pm Eastern, Monday– Friday.

IRAP is seeking to better translate IRAP business needs to technology specifications to implement enterprise systems like Salesforce over a multi-year roadmap, including solutioning, change management, communications, planning, training, vendor selection, etc. To that end, IRAP is looking to hire a contractor to be the outsourced Enterprise Systems Product Manager (ESPM) responsible for implementing technology systems that solve complex business problems.

Objectives and Output

The Enterprise Systems Product Manager Contractor will work closely with Tech team members to support other departments (such as Development and Communications) and lead inter-departmental projects on behalf of the organization. The output will include projects completed on deadline and on budget, with any deviance communicated to stakeholders.

Scope of Work

• Gathering business requirements with input from multiple departments at IRAP.
• Evaluating technology solutions & vendors, recommending process and technology innovations to solve those business requirements.
• Developing proposals for innovation, including gap, cost, and ROI analysis, prototyping, stakeholder buy-in, project planning, and roadmap development.
• Supporting teams in the customization and maintenance of Marketing Cloud and NPSP in coordination with the existing IRAP-internal Salesforce team to ensure smooth functionality in a shared Salesforce instance.
• Translating business requirements to technology specifications for a team of external contractors to execute on.
• Implementing software with clear methodology of best practices in compliance with regulatory standards, including requirements gathering, user story writing, work prioritization, developing solutions with the team, user acceptance testing, QA & coordinated release management.
• Identifying stakeholders and updating them on ongoing & future work on a regular basis.
• Prioritizing a product backlog of business needs & resulting work on an ongoing basis.
• Executing on change management, including training, release notes, enabling business users to self-serve their data hygiene and reporting needs.
• Conducting knowledge transfer and hand-off to enable IRAP’s IT Support team to handle ongoing staff support tickets.

Timeline

This role has no planned end date. Most weeks, the Contractor will be expected to be available during regular working hours (9am – 5pm Eastern) unless otherwise agreed to by IRAP and the Contractor.

Qualifications

Certifications:

• Salesforce Administrator certification required, Advanced Administrator or Service Cloud certification preferred.

Expertise:

• Enterprise business technology systems or solutions e.g. Salesforce, Zendesk, Workday, Oracle NetSuite, SAP.
• Salesforce implementations including architecture, design, and rollout.
• Responsibility for the production release cycles and product planning.
• Uses Agile framework and tools.
• Uses analytics platforms like Salesforce Tableau, Microsoft Power BI.
• Previous non-profit experience is a plus.

Values, Competencies, and Skills:

• Knowledge of change management best practices.
• Working knowledge of project management software like Asana, Jira, etc.
• Customer service orientation that helps IRAP staff get the most out of our software, whether they are experts or novices.
• Strong interpersonal and communications skills, including the ability to work with others across teams and to manage other staff remotely.
• Possess a security conscious mindset and ability to use discretion and apply best practices and appropriate safeguards when handling confidential data and information systems.
• Fluency in business English, both written and verbal, required. Additional languages are a plus.

Compensation/Payment Schedule

The Contractor should include their fee.

Contract Management

The Assistant Director of Technology will be the Contractor’s lead contact at the organization.

Proposal

Please send your proposal to [e-mail] with the subject line: ESPM Contractor . All proposals due by April 2 nd .

• A proposal with pricing.
• CV listing similar experiences/assignments