Independent Account Executive - CST (Remote)

OPENLANE; Carmel (IN); Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision with HSA

Immediately vested 401K with company 2

Paid Vacation, Personal, Sick Time

Paid maternity/paternity leave

Disability and life insurance

Tuition Reimbursement

Promotions and advancement

Job summary

OPENLANE is seeking an Account Executive to lead inside sales and account management for a regional dealership portfolio. You will drive growth through consultative selling, ensure an exceptional customer experience, and serve as the primary liaison for your book of business.

The ideal candidate has 3-5 years in inside sales or account management, strong communication, and proficiency with Salesforce, DOMO, Slack, and Google Suite. Remote-friendly role with competitive pay and benefits.

Qualifications

• 3-5 years of related sales and/or account management experience.
• Strong understanding of online technologies and proficiency in Google Suite offerings.
• Proven proactive problem-solver with end-to-end ownership.
• Excellent oral and written communication skills with focus on customer service.
• Strong organizational, time management, and prioritization skills, able to handle multiple demands.
• Ability to work autonomously and stay focused in a remote work environment.
• Nice to have: Salesforce experience, Automotive exposure, Bachelor’s Degree, DOMO or data tools, Slack experience.

Responsibilities

• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding customer needs.
• Maintain cross-department communications to ensure stakeholder satisfaction and issue resolution.
• Develop knowledge of products, industry trends, and competitive landscape.
• Document all research and customer interactions in the CRM for product and service reliability.
• Track call activity and performance against goals using CRM to meet KPIs.
• Coach customers on best practices to maximize success in the marketplace.

Tools

Salesforce

DOMO

Slack

Google Suite

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company

Building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company

Helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company

Accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

Driven Waybuilders

We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity

We seek to understand and improve our customers’ experience.

Smart Risk-Taking

We transform risk into progress through data, experience, and intuition.

Fearless Ownership

We deliver what we promise and learn along the way.

What We Offer

Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

We are seeking an Account Executive with experience in sales & account management. An Independent Account Executive will support and cultivate customer retention as well as acquire new accounts in your assigned territory. You will act as the personal liaison for dealerships within a dedicated region, ensuring that expectations are set and met while facilitating an exceptional customer experience.

Through a consultative sales approach and superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. Driving user adoption within your dedicated region, you will be the voice of the company and the bridge to our clients’ success. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals.

You Are

Customer-obsessed

You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency.

Tech-savvy

Once trained, you’re able to quickly master technology platforms/tools to use to support yourself, your team and your customers.

Results-driven

You are driven to reach new goals and can make decisions to maintain momentum toward your goals.

A Proud Ambassador

Taking ownership of your region, you will proudly and enthusiastically drive growth while teaching best practices to ensure success.

Agile

You will be a part of an industry that is always changing. You must have the ability to evaluate strategies and pivot directions when needed.

You will

Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.

Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues.

Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape.

Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability.

Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs.

You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Must Have’s

3-5 years of related sales and/or account management experience.

Strong understanding of online technologies and proficiency in Google Suite offerings.

Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.

Excellent oral and written communication skills, with a focus on customer service.

Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.

Proven ability to work autonomously and stay focused in a remote work environment.

Nice to Have

Experience with Salesforce

Bachelor's Degree

Experience with DOMO or other data analysis tools

Experience working with Slack

Automotive experience

Compensation Range of

Hourly: $28.85 - $28.85

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $2,500.00 USD Monthly