Independence Store Team Lead

Goodwill Industries of Northeast Iowa, Inc.; Iowa; Hybrid; USD 18,000 - 25,000; Full time

Job summary

Goodwill Industries of Northeast Iowa, Inc. is seeking an Independence Store Team Lead to manage daily operations, supervise Sales Associates, and ensure smooth donation-to-merchandise flow. The role includes customer service, cash handling, and safety compliance.

Responsibilities include directing daily tasks, stocking and presenting merchandise, and training team members while maintaining high standards of store performance. This is a full-time, on-site position in Independence, IA.

Qualifications

• Must have strong communication skills (written and verbal).
• Ability to direct, assign, and delegate daily tasks to team members.
• Ability to exercise independent judgment in daily duties.
• Demonstrates a positive attitude and motivates others.
• Ability to lift, push, or pull up to 50 pounds with assistance.
• Loyalty to the agency and its mission and policies.
• Reliable transportation and flexible availability across locations.

Responsibilities

• Directs and assigns daily tasks to Sales Associates and Utility workers.
• Exercise independent judgment and make timely decisions.
• Provide excellent customer service and greet customers; manage checkout queues efficiently.
• Sort and stock donations to ensure high-quality merchandise and store readiness.
• Operate cash register and maintain smooth customer flow within service standards.
• Oversee loading/unloading of donations and ensure proper recording of receipts.
• Guide new team members on duties, policies, and best practices.
• Maintain store cleanliness and safety, report repairs and safety concerns.
• Complete daily paperwork, deposits, and store opening/closing procedures.

Skills

Written and verbal communication

Direct and delegate tasks

Independent judgment

Positive attitude

Lift up to 50 pounds

Loyalty to mission

Reliable transportation

Flexible schedule

Forklift license

Good judgment

Education

High School Diploma or Equivalent

Tools

Forklift license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Independence Store Team Lead

Full Time Independence Store, Independence, IA, US

5 days ago Requisition ID: 1518

Salary Range: $15.50 To $15.50 Hourly

Job Summary:

This position reports to the Store Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position is responsible for ensuring the smooth flow of donated goods from collection to sales, including but not limited to, receiving, production, security, safety, loss prevention, merchandising, and sales transactions. This position is also responsible for performing all duties of a Sales Associate as well as basic store operations in the absence of management. Provides excellent service to both internal and external customers by way of communication and assistance and by way of quality of work.

(Essential functions of the position are listed in bold print.)

Duties and Responsibilities:

• Directs and assigns daily job tasks to Sales Associates and Utility workers.
• Exercise independent judgment.
• Greets customers immediately upon entering store. Ensures good customer service and a shopping experience that meets agency expectations.
• Ensures all donations and truck shipments are sorted and graded in a timely and effective manner so that stores are well-stocked with high quality merchandise.Donations are distributed to proper work or holding area and donation count is recorded accurately.
• Operates cash register so that all transactions are handled pleasantly and effectively. Customers do not wait more than 15 seconds when first in line and assistance is called when more than 3 customers are in line.
• Identifies appropriate merchandise for online sales and handles according to process/procedure.
• Marks and stocks new goods merchandise according to process/procedure.
• Greets donors pleasantly at their car and immediately unloads items. Ensures good customer service and a donating experience that meets agency expectations.
• Offers tax receipt form to each donor.
• Between donor engagements, sorts material so that 95% unsaleable items are redirected to garbage or salvage.
• Responsible for ensuring daily production expectations are met.
• Prevents theft by remaining alert at all times in all areas and immediately notifying management of any suspicious activities.
• Assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep.
• Demonstrates and advises new team members on all job duties, agency policies and procedures, ethical code of conduct, and best practices.
• Assign/delegate job tasks under the direction of the Store Manager and holds team members accountable for established best practices and standard operating procedures.
• Maintains top-flight condition and appearance of store and donation area by focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc.
• Completes monthly Store Inspections, Health/Safety Checklist and monthly drills.
• Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda.
• Completes and provides insight to the Store Manager on team member performance reviews.
• Recommends corrective actions to the Store Manager by providing supporting documentation while maintaining confidentiality at all times.
• Completes the store’s opening and closing procedures as needed.
• Completes, verifies, and submits daily paperwork, deposits, and reports as directed by the Store Manager.
• Completes and submits Truck Orders in a timely manner.
• Communicates any new or unusual information promptly to the Store Manager.
• Helps prepare outgoing truck loads including baling, sorting, operating forklift, organizing, etc. and assists truck driver with loading/unloading.
• Minimizes waste expense and maximize salvage revenue opportunity by recycling as many products as possible in most resourceful way.
• Ensures that equipment is in safe operating condition and that all safeguards are in place.
• Operates forklift truck.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

• Must be at least 18 years old.
• High School Diploma or Equivalent preferred. Minimum of 2 years of any combination of military service, high school, or related full-time employment may substitute.
• Effective written and verbal communication skills.
• Ability to direct, assign, and delegate daily job tasks to Team Members.
• Ability to exercise independent judgement.
• Possess a positive attitude and infect others with similar enthusiasm.
• Must be able to lift, push, or pull fifty pounds with assistance.
• Loyalty to the agency and its mission and policies.
• Reliable transportation. Ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays.
• Must be willing to obtain a forklift license.
• Ability to use good judgment, discretion, and initiative.