Incubator Member Experience & Programs Manager

ADP; Chicago (IL); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life & Disability Benefits

Flexible PTO

401K Program

Unlimited coffee & snacks

Job summary

Portal Innovations is seeking a dynamic Operations & Programming Manager - Member Experience to join the UChicago Science Incubator at Hyde Park Labs in Chicago, IL. This full-time role focuses on delivering a white-glove member experience while coordinating programming and daily site operations.

You will lead onboarding, events, budget management, and partner with the Polsky Center to enhance services for entrepreneurs, scientists, and ecosystem partners.

Qualifications

• Experience in programming and events, entrepreneurship, or early-stage startups.
• Strong organizational and communication skills essential.
• Customer service mindset with ability to manage multiple priorities.
• Ability to work both independently and in a team environment.

Responsibilities

• Lead member orientation and onboarding, including managing access and facilities coordination.
• Oversee incubator event logistics and internal marketing collaboration.
• Develop SOPs to support operations and programming execution.
• Collaborate with Portal team and Polsky Center to organize valuable programming.
• Build relationships with members through regular check-ins to improve service delivery.
• Manage day-to-day site operations and the budget, including amenities.

Skills

Programming & events

Entrepreneurship

Customer service

Communications

Organizational skills

Independence & teamwork

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Google Suite

Job description

Portal Innovations is seeking a dynamic Operations & Programming Manager - Member Experience to join the UChicago Science Incubator at Hyde Park Labs in Chicago, IL. This full-time role focuses on delivering a white-glove member experience while coordinating programming and daily site operations.

You will lead onboarding, events, budget management, and partner with the Polsky Center to enhance services for entrepreneurs, scientists, and ecosystem partners.