Incubator Member Experience & Operations Lead

Portal Innovations LLC; Chicago (IL); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Flexible PTO

401K Program

Coffee and snacks

Job summary

Portal Innovations LLC is seeking an Operations & Programming Manager to join the UChicago Science Incubator at Hyde Park Labs in Chicago. The role focuses on onboarding members, managing facilities, and coordinating events to build a vibrant entrepreneurial ecosystem.

The position emphasizes cross-team collaboration with the Polsky Center, development of standard operating procedures, and ongoing member engagement.

Qualifications

• Experience in programming and events, entrepreneurship, or early-stage science start-ups is preferred.
• Administration, hospitality, project management, event management, or related experience is a plus.
• Bachelor's Degree in a related field preferred.

Responsibilities

• Lead the member orientation and onboarding process, including managing incubator security access and serving as the primary contact with building facilities.
• Manage incubator event logistics and execution, own internal event marketing and promotion with Polsky Center marketing.
• Develop SOPs to support operations and programming execution with Portal Member Experience sites nationwide.
• Collaborate with Portal team and Polsky Center to organize value-added programming for members and ecosystem.
• Build relationships with members through regular check-ins to improve service delivery.
• Oversee day-to-day site operations, supply ordering, and budget management.
• Welcome incubator visitors at the front desk and lead site tours, fostering ecosystem partnerships.
• Support outreach and follow-up communications to prospective members and pipeline leads.

Skills

Programming & events

Entrepreneurship

Customer service

Communications

Organization

Microsoft Office

Google Suite

Independent work

Education

Bachelor's degree

Tools

Microsoft Office Suite

Google Suite

Job description

Portal Innovations LLC is seeking an Operations & Programming Manager to join the UChicago Science Incubator at Hyde Park Labs in Chicago. The role focuses on onboarding members, managing facilities, and coordinating events to build a vibrant entrepreneurial ecosystem.

The position emphasizes cross-team collaboration with the Polsky Center, development of standard operating procedures, and ongoing member engagement.