Income Maintenance Caseworker II (FNS & Medicaid Caseworker)

Kids for the Future; Beaufort (NC); On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision and life insu

Retirement and 401(k)

Paid sick, vacation and holiday leave

Job summary

Carteret County Government’s Department of Social Services is seeking Medicaid Caseworkers to assess eligibility and coordinate support for clients needing public assistance in Beaufort, NC. The role emphasizes accurate data entry, referrals, and collaboration with community partners.

The position is full-time, non-exempt, with benefits including health, dental, vision, life insurance, retirement and paid leave. Pre-employment screenings are required.

Qualifications

• Graduation from High School required; one year of paraprofessional or public contact experience.
• Associates degree in Human Services or related field preferred; may substitute for experience.
• Must complete pre-employment screenings including background checks and drug test.

Responsibilities

• Receives and processes applications for public assistance following rules and procedures.
• Interviews applicants to determine eligibility; verifies information provided by applicants.
• Makes referrals to other community services or agency services.
• Maintains case logs; enters data in NC FAST and other computer systems; prepares reports.
• Performs Eligibility and Enrollment activities within the eligibility system.
• Provides technical guidance to medical personnel and social work staff on eligibility issues.
• Manages client caseload and coordinates transportation and ongoing case management.
• Monitors programs and notifies supervisor of issues.

Skills

Communication skills

Analytical skills

Interpersonal skills

Detail-oriented

Time management

Education

High School diploma

Associates degree preferred in Human Services or related

Tools

NC FAST

NC TRACKS

EBT Edge

Job description

• Employee Type FT Non-Exempt

Medicaid Caseworkers

The Job

Carteret County Government’s Department of Social Services is seeking FNS & Medicaid Caseworkers to join the team.Do you enjoy assisting citizens in receiving help for which they are eligible?If you are customer service focused, love working with numbers & enjoy serving your community, aMedicaid Caseworker position may be the role for you!

The Location

Office location is at the Department of Social Services in Beaufort, NC, or the Health Dept. in Morehead City.

The Details

Hiring range $45,927.90 - $50,520.69

Posting extended & expires 9/29/2026. NOTE - This is a repost. Interviews are ongoing. Please do not reapply.

REQUIRED - Must complete pre-employment screenings including criminal background check, fingerprint background, drug test, motor vehicle report, and education screening. Offers of employment are conditional on acceptable results.

Full-time with benefits including paid medical, dental, vision and life insurance; retirement and 401(k) plans; and, paid sick, vacation and holiday leave.

General Statement of Duties

Performs intermediate advanced human support work involving determining the eligibility of applicants/recipients to receive assistance under social service income maintenance programs, collaborating with community service providers to meet the needs of clients, preparing and maintaining files and records, and preparing reports.

Distinguishing Features of the Class

An employee in this class assists clients who are in need of public assistance programs and services such as transportation, Work First, and Food Nutrition, etc. Work involves receiving and processing applications for public assistance in accordance with established rules, regulations, and procedures including interviewing applicants for assistance to determine eligibility, making referrals, coordinating with outside community agencies for the provision of assistance and services, and interpreting policies and procedures. Work is performed under the limited supervision of the Income Maintenance Supervisor II and is evaluated by a review of records, reports, discussions, client feedback, and by observation.

Duties and Responsibilities

Essential Duties and Tasks

• Receives and processes applications for public assistance in accordance with established rules, regulations, and procedures; explains program requirements, policies, and procedures to applicants; assists clients with completing program application forms.
• Interviews applicants for assistance to determine their eligibility; researches and verifies information provided by applicants.
• Makes referrals to other community services or agency services.
• Prepares reports and other types of correspondence; maintains case logs; prepares and maintains files and records; enters a variety of data into a variety of computer systems. Requires access to NC FAST software system.
• Performs Eligibility and Enrollment activities inside the eligibility and enrollment system.
• Provides technical expertise to medical personnel and social work staff on issues impacting client eligibility.
• Determines and implements the most economical means to access the appropriate services needed.
• Maintains a client caseload and responds to identified changes in client cases.
• Arranges transportation services and on-going case management services.
• Monitors programs and notifies supervisor of any issues.

Additional Job Duties

• Performs related duties as required.

Recruitment and Selection Guidelines

Knowledge, Skills and Abilities

• Thorough knowledge of County and department policies and procedures.
• Thorough knowledge of the rules and regulations governing the processing and/or review of applications for income maintenance programs.
• Thorough knowledge in operating standard office equipment and associated software (e.g. NC FAST, NC TRACKS, EBT Edge, etc.).
• Thorough knowledge in preparing reports and other types of correspondence.
• Ability to perform, organize, and prioritize work independently.
• Ability to communicate effectively orally and in writing.
• Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
• Ability to make arithmetic computations using whole numbers, fractions, and decimals.
• Ability to compute rates, ratios, and percentages.
• Ability to understand and apply governmental accounting practices in maintenance of financial records.
• Ability to manage and engage clients with chronic and persistent behavioral health conditions.
• Ability to manage and engage with clients with serious medical conditions.
• Ability to work with agitated clients, heavy workloads, and compressed time frames.
• Ability to establish and maintain working relationships with clients, associates, physicians, vendors, government officials, and the general public.

Physical Requirements

• Work requires the regular exertion of up to 10 pounds of force to move objects.
• Work regularly requires sitting, walking, speaking or hearing, using hands to finger, handle, or feel and repetitive motions, occasionally requires standing, reaching with hands and arms, and pushing or pulling.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly.
• Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound.
• Work requires preparing and analyzing written or computer data, operating motor vehicles or equipment, and observing general surroundings and activities.
• Work has no exposure to environmental conditions.
• Work requires interacting with clients who have mental health issues.
• Work is generally in a moderately noisy location (e.g. business office, light traffic).

Desirable Education and Experience

Graduation from High School and one year of paraprofessional, clerical, or other public contact experience. Associates degree in Human Services, Social Services, Paralegal Technology, Business Administration, or a closely related curriculum is preferred and may be substituted for one year of experience.