Income Maintenance Caseworker II

Rockingham-County,-Nc; North Carolina; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Wellness clinic

Fitness center

Retirement plan

Flexible Spending

Paid time off

Bereavement leave

Community service leave

Weekends off

Telework options

Tuition reimbursement

401(k) plans

Job summary

Rockingham County is seeking an Income Maintenance professional to assess eligibility for public assistance programs and support clients through the application process.

The role involves interviewing applicants, verifying information, coordinating services with other agencies, and maintaining accurate case records. Must be able to communicate clearly, handle inquiries, and work under supervision with flexibility for occasional telework depending on position.

Qualifications

• High school diploma or GED with moderate clerical experience.
• Ability to work under supervision and in a team.
• Experience handling public inquiries preferred.

Responsibilities

• Receives and processes applications for public assistance in accordance with rules and procedures.
• Interviews applicants to determine eligibility and verifies information.
• Coordinates with inter-agency staff to provide services to clients.
• Greets clients and responds to questions in person, by phone or email.
• Maintains case logs and records and enters data into computer systems.
• Monitors programs and reports issues to supervisor.

Skills

Interpersonal skills

Data entry

Office software

Education

High School Diploma or GED

Tools

NC FAST

NC TRACKS

EIS

EBT Edge

EPICS

Job description

Rockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment.

• Paid Medical, Dental, Vision & Life Insurance
• Onsite wellness/medical clinic
• Onsite fitness center
• Retirement
• Flexible Spending
• Paid Vacation, Sick & Holidays
• Bereavement
• Community Service Leave
• Weekends Off (varies by position)
• Flexible Work Schedules & Telework Options (varies by position)
• Tuition Reimbursement
• 401-K & 457 Plans

Performs intermediate advanced human support work involving determining the eligibility of applicants/recipients to receive assistance under social service income maintenance programs, and related work as apparent or assigned. Work is performed under the moderate supervision of the Income Maintenance Supervisor II.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Receives and processes applications for public assistance in accordance with established rules, regulations and procedures; explains program requirements, policies and procedures to applicants; assists clients with completing program application forms.
• Interviews applicants for assistance to determine their eligibility; researches and verifies information provided by applicants.
• Coordinates with other inter agency staff to provide needed services to children and adults under protection and prevention services.
• Greets clients when they come into the agency; receives and responds to questions in person, via phone and/or email.
• Establishes program integrity referrals for fraudulent actions; gathers data and presents at hearings; testifies before County, State hearing officers, and in court as needed.
• Prepares reports and other types of correspondence; maintains case logs; prepares and maintains files and records; enters a variety of data into a variety of computer systems.
• Monitors programs and notifies supervisor of any issues.
• Assists with cross-training coworkers and new hires in regards to agency programs and policies.
• Provides assistance during disasters in accordance with the County's Emergency Response Plan.

Knowledge, Skills and Abilities

Thorough knowledge of the principles and practices of public social service organizations; thorough knowledge of the rules and regulations governing the processing and/or review of applications for income maintenance programs; thorough knowledge in the use of standard office equipment and associated software (e.g. NC FAST, NC TRACKS, EIS, EBT Edge, OVS, and EPICS); general knowledge in preparing reports and other types of correspondence; ability to analyze facts and to exercise sound judgment in arriving at conclusions; ability to communicate ideas effectively, orally and in writing; ability to make arithmetic computations; ability to compute rates, ratios, and percentages; ability to work well in stressful situations; ability to establish and maintain effective working relationships with clients, associates and the general public.

Physical Requirements

This work requires the regular exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires walking, reaching with hands and arms and lifting and occasionally requires standing, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Education and Experience

High school diploma or GED and moderate experience in a clerical position involving public contact, or equivalent combination of education and experience.

Special Requirements

• Complete NC FAST training within one year of hire.
• Valid driver's license.

Supplemental Information

Note: In accordance with State mandates and the Rockingham County Emergency Operations Plan, Rockingham County Health and Human Services staff from the Divisions of Social Services, Public Health and Integrated Health are required to staff emergency shelters during times of disaster. Please be advised that every staff person is eligible to be assigned to an emergency shelter or Emergency Operations Center.