Income Maintenance Caseworker - Columbia Processing Center

Commonwealth of Pennsylvania; Bloomsburg (Columbia County); Sur place; USD 53 000 - 81 000; Plein temps

Avantages offerts par ce poste

Free parking

Résumé du poste

The Commonwealth of Pennsylvania's Department of Human Services seeks an Income Maintenance Caseworker at the Columbia Processing Center in Bloomsburg. After completing IMSTP training, you will handle casework, assist customers with benefit programs, and document case records.

You will answer calls, determine eligibility for financial and medical programs, and ensure policy compliance while meeting deadlines.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree; or
• Any equivalent combination of experience and training.

Responsabilités

• Customer Contact: Interview customers by phone to gather information needed for case actions.
• Eligibility Determination: Review and apply policy to decide eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other programs.
• Data Entry: Enter information into automated eligibility systems and complete required manual calculations.
• Case Documentation: Type clear case comments that explain customer circumstances and changes.
• Policy Compliance: Apply federal and state regulations accurately while meeting required deadlines.
• Information Review: Interpret policies and program rules to ensure correct processing of cases.

Connaissances

Interviewing

Formation

Bachelor's degree

Description du poste

Salary: $53,008.00 - $80,646.00 Annually

Location: Columbia County, PA

Job Type: Civil Service Permanent Full-Time

Job Number: CS-2026-61791-44720

Department: Department of Human Services

Division: HS OIM Columbia PC

Opening Date: 10/30/2026

Closing Date: 11/12/2026 11:59 PM Eastern

Job Code: 44720

Position Number: Multiple positions may be filled from this posting.

Union: SEIU Local 668

Bargaining Unit: F4

Pay Group: ST06

Bureau / Division Code: 00210619

Bureau / Division: Office of Income Maintenance / Columbia Processing Center

Worksite Address: 27 East Seventh Street

City: Bloomsburg, Pennsylvania

Zip Code: 17815

Contact Name: Sharon Rodriguez

Contact Email: [e-mail]

THE POSITION

Are you ready to build a career that supports individuals and families during important moments of need? The Income Maintenance Caseworker with the Department of Human Services helps people access essential benefits and understand their options at the Columbia Processing Center. This role combines service, problem-solving, and communication to make a real difference in the lives of others. Take this step toward a meaningful career where your work strengthens your community.

Watch this video to see how you can make a difference!

DESCRIPTION OF WORK

After completing an 8-week Income Maintenance Standard Training Program (IMSTP), this position performs casework responsibilities in an office setting while assisting customers with a wide range of benefit programs. Key duties include answering incoming customer calls, reviewing case information, determining eligibility for financial and medical programs, and documenting clear and accurate case records. As an Income Maintenance Caseworker, you will perform the following duties:

• Customer Contact: Interview customers by phone to gather information needed for case actions


• Eligibility Determination: Review and apply policy to decide eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other programs the department administers for applicants and recipients in accordance with state regulations


• Data Entry: Enter information into automated eligibility systems and complete required manual calculations


• Case Documentation: Type clear case comments that explain customer circumstances and changes


• Policy Compliance: Apply federal and state regulations accurately while meeting required deadlines


• Information Review: Interpret policies and program rules to ensure correct processing of cases

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week


• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.


• Travel and overtime as operationally necessary


• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Bloomsburg, PA. The ability to telework is subject to change at any time.


• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.


• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).


• FREE parking!


• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or


• A bachelor's degree; or


• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.


• Hiring preference for this vacancy may be given to candidates who live within Columbia County. If no eligible candidates who live within Columbia County apply for this position, candidates who reside in other counties may be considered.


• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.


• You must pass a background investigation.


• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

Equal Employment Opportunity Statement

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.