Incident Response Manager

Fluidstack; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan

Generous PTO

Job summary

Fluidstack is seeking a Senior Security Incident Commander to lead incident responses and maintain 24/7 coverage for the US region. You will own escalation, drive cross-functional communications, and build a high-performing on-call team across security, infrastructure, and facilities.

You will manage executive-facing updates, regulatory disclosures, and post-incident reviews to close gaps and strengthen defenses in a fast-paced, AI-focused data-center environment.

Qualifications

• Led material incidents end to end as a senior incident commander in organizations with sophisticated threat actors.
• Managed and grew a team of senior responders while staying in the on-call rotation.
• Designed or ran a 24/7 on-call program: coverage models, rotation discipline, SLAs, and escalation chains.
• Able to switch between technical containment and executive, legal, or customer-facing communications during incidents.
• Made disclosure-grade calls under regulatory and customer reporting clocks.
• Built operating relationships across security, infrastructure, and facilities teams, handling cross-boundary incidents.
• Has opinions on humane on-call programs and effective IR processes, and is ready to build one.

Responsibilities

• Lead incidents as a senior incident commander in the on-call rotation.
• Own 24/7 coverage model, rotation discipline, and response SLAs for the US region.
• Build and develop a team of senior incident responders and establish on-call expectations.
• Drive executive, legal, and customer communications during incidents, including regulated reporting and disclosure timelines.
• Oversee joint operating relationships with Physical Security and Data Center Operations for cross-domain incidents.
• Run post-incident reviews and drive remediation across detection, response, and infrastructure.
• Define the agentic triage layer and feed learnings back to detection engineering and threat intel.

Skills

Incident response

On-call management

Team leadership

Executive communications

Regulatory reporting

Job description

About Fluidstack

We exist to make humanity more free. For most of human history, you farmed or you starved. Technology gave people more time for the things they wanted to do, instead of things they had to do. Powerful AI will be the biggest lever for human choice we've ever built - but only if models are aligned with what humanity actually wants. There are groups building AI who don't share these goals. Whoever deploys frontier compute infrastructure fastest will decide whether AI expands human freedom or shrinks it.

We're singularly focused on delivering 10 to 100s of GWs of compute faster than anyone else, rethinking every layer of the stack. We acquire power, design and build data centers, and operate them - with teams spanning hardware and software. Speed and scale are our key differentiators. Come be a part of building civilization-scale infrastructure for AI.

How We Operate

• Extreme ownership. Full autonomy. Own things end to end often taking on scope outside your core role without being asked to get things done.

• Velocity. We drive everything forward as fast as possible.

• First principles. Challenge every assumption. Zero analogy thinking, no egos, the best idea wins.

• Love of the game. The frontier of AI is the most interesting problem of our time. We put in long hours at high intensity to push the frontier forward.

The Security Team

Examples of key problems the team is working on

• You're securing the frontier of AI. The model weights training on our infrastructure are the most valuable and most targeted artifacts in technology, and we're standing up the compute to hold them faster than anyone ever has. A breach isn't a leak, it's the frontier walking out the door.

• Build the entire security program from scratch. Most leaders inherit someone else's system and spend a career patching it. Here you own it end to end, bare metal to boardroom, as we scale across continents.

• Your threat surface is measured in gigawatts. The customers running on our infrastructure are building the most consequential technology in human history, and being responsible for the physical and logical security of that work makes everything else feel small.

Role Scope

• Lead incidents as a senior incident commander in the on-call rotation, and serve as the escalation backstop when a case rises above the responders on call.

• Own the 24/7 coverage model, rotation discipline, and response SLAs for your US region, keeping the program humane and the bar high at the same time.

• Build and develop a team of senior incident responders, setting the on-call expectations and quality bar they operate to.

• Drive executive, legal, and customer communications during declared incidents, including regulated reporting and disclosure timelines.

• Own the joint operating relationship with Physical Security and Data Center Operations for incidents that cross cyber, physical, and OT surfaces.

• Run the post-incident review cadence and drive remediation to completion across detection, response, and infrastructure.

• Hold the bar on the agentic triage layer, defining what the agent escalates and feeding incident learnings back to detection engineering and threat intelligence.

What We're Looking For

The below is a starting point. We always make space for exceptional people, so if you don't fit this role exactly, tell us where you would.

• You've led material incidents end to end as a senior incident commander at organizations with sophisticated, well-resourced threat actors.

• You've managed and grown a team of senior responders while staying in the on-call rotation yourself.

• You've designed or run a 24/7 on-call program: coverage models, rotation discipline, acknowledgement and response SLAs, and escalation chains.

• You move between technical containment and executive, legal, or customer-facing communications during a declared incident without losing the thread.

• You've made disclosure-grade calls under regulatory and customer reporting clocks.

• You've built operating relationships across security, infrastructure, and physical or facilities teams, and led incidents that crossed those boundaries.

• You have well-founded opinions on what makes an on-call program humane and an incident response process effective, and you're ready to build one from a small senior core.

• Bonus: Incident response bridging cyber, physical, and OT or IC surfaces. Experience at critical-infrastructure operators, data centers, or 24/7 high-availability environments. Standing up or scaling an IR team and on-call program from scratch. Operating under FedRAMP, SEC, or similar regulated incident-reporting regimes. Agent-augmented IR, including triage, investigation, or response automation.

Salary & Benefits

• Competitive total compensation package (salary + equity)

• Retirement or pension plan, in line with local norms

• Health, dental, and vision insurance

• Generous PTO policy, in line with local norms

Total compensation may also include equity in the form of stock options.

We are committed to pay equity and transparency.

Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.