Incident Response Coordinator

TrendAI; Irving (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vis

Life insurance

401(k) with company match

Paid Time Off

Holidays

Job summary

Trend Micro is seeking an Incident Response Coordinator to serve as the single point of contact for customers during Incident Response engagements and to ensure timely communications and effective incident management. This role collaborates with analysts, leadership, legal, and other stakeholders to deliver efficient service delivery.

Ideal candidates have 2+ years in incident or project management, and a Bachelor’s in a related field. In-office presence three days a week is required at the U.S.

Qualifications

• 2+ years in incident or project management, SOC operations management, or cybersecurity coordination.
• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field (or equivalent experience).
• Must be located in the Dallas–Fort Worth area and willing to report in-office 3 days a week.

Responsibilities

• Lead and oversee all phases of incident management with effective coordination and communication.
• Serve as the single point of contact for incident escalations and status updates.
• Maintain situational awareness across multiple incidents and prioritize response efforts.
• Facilitate cross-functional collaboration among technical, legal, compliance, and executive teams.
• Organize tasks, tools, objectives, decisions, and actions for reporting and post-incident analysis.
• Identify and track security posture enhancements for Trend Micro customers.
• Coordinate with internal teams for post-incident activities.

Skills

Incident response coordination

Stakeholder communication

Security frameworks

SIEM/EDR familiarity

Project management

Education

Bachelor's degree in Cybersecurity/IT/CS

Tools

SIEM tools

EDR platforms

Job description

Location

The position is located at our U.S. Headquarters in Las Colinas, TX and requires in-office presence three days per week.

Position Summary

The Incident Response Coordinator is a role for those experienced with leading, managing and coordinating cybersecurity incident response activities. This role serves as a single point of contact for customers during Incident Response engagements, ensuring timely communications, effective incident management, and efficient stakeholder coordination. The coordinator works closely with Incident Response analysts, senior leadership, legal, and other relevant parties to ensure that proper service delivery is performed and efficiently executed.

Responsibilities

• Apply experience in cybersecurity incident response to lead and oversee all phases of incident management, ensuring effective coordination, communication with stakeholders, expectation management, and successful closure.
• Serve as the single point of contact for incident escalations and status updates.
• Maintain situational awareness across multiple incidents and prioritize response efforts.
• Facilitate cross-functional collaboration among technical, legal, compliance, and executive teams.
• Organize tasks, tools, objectives, decisions, and actions for reporting and post-incident analysis.
• Identify and track security posture enhancements for Trend Micro customers.
• Coordinate with internal teams for post-incident activities.

Qualifications

• Experience: 2+ years of experience in incident or project management, SOC operations management, or cybersecurity coordination.
• Education: Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent experience).

Skills & Competencies

• Extensive experience in directing and coordinating cybersecurity incident response in high-pressure, fast-paced environments.
• Strong understanding of security incident response frameworks (e.g., NIST 800-61, SANS).
• Excellent organizational and communication skills under pressure.
• Ability to coordinate multiple workstreams and stakeholders simultaneously.
• Familiarity with SIEM tools, EDR platforms, forensic processes, and threat intelligence sources.
• Analytical mindset and attention to detail in documenting and tracking incidents.

Work Environment

• On-call participation during major incidents or outside business hours as required, including weekends and holidays.
• Must be located in the Dallas-Fort Worth area.
• Must be willing to report in-office 3 days a week.

DEI Commitment

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You

You're important to us. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance
• Life insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program
• Adoption Assistance
• Wellness Incentive
• Pet Insurance
• 401(k) with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

Equal Employment Opportunity

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.