Incident Response Analyst (P0 Team)

Liftlab, Inc.; Northern (KY); Hybrid; USD 65,000 - 110,000; Full time

Job summary

LiftLab is seeking an Incident Response Analyst to join the P0 team and support detection, triage, and resolution of production incidents. The role reports to the Principal Data Engineer & Critical Incident Manager and grows into broader ownership as you develop.

The ideal candidate has 1–3 years of relevant experience, works remotely in the USA, and will contribute to on-call coverage, postmortem efforts, and knowledge base maintenance while collaborating with senior engineers.

Qualifications

• Bachelor's degree in CS, Engineering or related field.
• 1–3 years of technical support, operations, or related role.
• Working knowledge of SQL and Python; familiarity with monitoring/logging tools.

Responsibilities

• Monitor alerts and triage production issues by severity.
• Support investigation and resolution of P0/P1 incidents.
• Communicate incident status to internal stakeholders.
• Assist with postmortem documentation and action items.
• Maintain incident logs, runbooks, and knowledge base.
• Participate in on-call rotation for US-hours coverage.

Skills

SQL

Python

Analytical thinking

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Monitoring/logging tools

Job description

Incident Response Analyst (P0 Team)

Early-career member of the P0 / critical incident team, supporting the detection, triage, and resolution of production incidents under the direction of the Critical Incident Manager and senior incident engineers. Grows into broader incident-ownership as they develop.

1-3 yrs exp USA Remote Full-time Reports to: Principal Data Engineer & Critical Incident Manager

• Monitor alerts and dashboards, and triage incoming production issues by severity.
• Support investigation and resolution of P0/P1 incidents under guidance.
• Communicate incident status and updates to internal stakeholders and the CSD team.
• Assist with postmortem documentation and tracking of action items to closure.
• Maintain incident logs, runbooks, and the team knowledge base.
• Participate in the on-call rotation to provide US-hours coverage.

• Bachelor's degree in Computer Science, Engineering, or related field.
• 1-3 years in technical support, operations, or a related role.
• Working knowledge of SQL and Python; familiarity with monitoring/logging tools.
• Strong analytical and communication skills, and ability to stay calm under pressure.

LiftLab is the full-funnel MMM and incrementality testing platform that turns every dollar of brand and performance spend into compounding economic value. The platform combines Agile MMM, incrementality testing, and AI-powered scenario planning to help enterprise brands make better budget decisions with greater confidence and speed.

At the core of LiftLab is a closed-loop system: the Trust Engine continuously calibrates models through real-world geo experiments, PlatformSense catches daily ad platform shifts before they distort results, and the Scenario Planner translates model outputs into forward-looking budget decisions. The result is a platform that not only reports on past performance but also actively guides where the next marketing dollar should go.

LiftLab is trusted by marketing and finance leaders at brands including Pandora, SKIMS, Birkenstock, Cinemark, Anthropic, Hyundai, and Quicken. The company is SOC 2 compliant and ISO 27001 certified.