Incident Resolution Pilot - Mentoring & CX

Industrial Solutions Corp; Aberdeen (SD); On-site; USD 62,000 - 87,000; Full time

Benefits offered by this job

Mentor program

Benefits package

Job summary

Industrial Solutions Corp in Aberdeen, SD is seeking a Pilot to manage incidents from start to finish and to drive follow-through after meetings. You will sense when a relationship needs a call rather than an email and translate pattern recognition into swifter general calls.

The role emphasizes mentoring, critical thinking, and a detail-oriented approach, with opportunities to grow into higher-level leadership while contributing to a fast-moving, data-driven culture.

Qualifications

• Mentoring experience is preferred.
• Strong critical thinking and decision-making abilities.
• Detail-oriented with emphasis on accuracy.
• Ability to balance action with sound judgment.

Responsibilities

• Run point on general incidents until they're resolved.
• Own the follow-through after the general meeting ends.
• Know when a call is better than an email for Aberdeen relationships.
• Turn pattern recognition into faster general calls.
• Guard the customer experience through every Conflict Resolution change.
• Keep the Aberdeen site running while improvements ship.
• Maintain accurate SD reporting to inform decisions.

Skills

Mentoring

Critical Thinking

Attention to detail

Communication

Job description

Industrial Solutions Corp in Aberdeen, SD is seeking a Pilot to manage incidents from start to finish and to drive follow-through after meetings. You will sense when a relationship needs a call rather than an email and translate pattern recognition into swifter general calls.

The role emphasizes mentoring, critical thinking, and a detail-oriented approach, with opportunities to grow into higher-level leadership while contributing to a fast-moving, data-driven culture.