Incident Manager, Trust & Safety - USDS

TikTok; San Jose (CA); Hybrid; USD 88,000 - 143,000; Full time

Job summary

A leading company is seeking a Trust & Safety Incident Manager to manage high-priority escalations and drive incident management processes. In this role, you will work in a hybrid environment, engaging with sensitive data while ensuring online safety and compliance. You will need strong leadership skills and the ability to communicate effectively across teams.

Benefits

Health insurance

401(k)

Paid leave

Qualifications

• 4+ years in incident management or related roles.
• Experience with sensitive content.
• Ability to lead cross-functional teams.

Responsibilities

• Support the USDS Incident Management Program.
• Handle high-priority escalations and analyze risks.
• Develop strategies for proactive investigations.

Skills

Decision-making

Excellent communication

Leadership

Data analysis

Technical aptitude

Education

Bachelor's Degree or equivalent

Job description

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Responsibilities

The Risk & Response Team for TikTok USDS is a multi-disciplinary team focused on risk detection, prevention, and handling in the United States. The team maintains a safe online environment by monitoring threats, ensuring legal compliance, and managing online content implications.

As a USDS Trust & Safety Incident Manager, you will manage high-priority escalations and emergent risks, requiring leadership, strategic thinking, and collaboration across regions. Your role includes designing responses to emergencies, detecting and removing harmful content, and conducting post-incident analyses to improve strategies.

This role involves exposure to objectionable content such as bullying, hate speech, child abuse, sexual assault, and more. Daily exposure to harmful content may occur.

The position is hybrid, requiring in-office work 3 days a week in Los Angeles, CA or San Jose, CA, with a rotating schedule from Tuesday to Saturday or Sunday to Thursday. It includes participation in a 24/7 on-call schedule, including holidays.

Responsibilities include:

• Supporting the establishment of the USDS Incident Management Program.
• Collaborating with leaders to integrate incident management processes.
• Triaging and containing high-priority escalations, analyzing risks, and making quick decisions.
• Developing investigative strategies, managing content reviews, and ensuring compliance with privacy laws.
• Conducting proactive investigations and analyzing data to identify trends and policy gaps.
• Improving tooling and processes through collaboration with engineering teams.

Qualifications

Minimum: Bachelor's degree or equivalent, 4+ years in incident management or related roles, decision-making skills, excellent communication, experience with sensitive content, leadership in cross-functional teams.

Preferred: High integrity, technical aptitude, global incident management experience, specialized in CSEA cases, data analysis skills, resilience, and adaptability.

About USDS

USDS is TikTok's security-focused division dedicated to data protection and content safety, ensuring U.S. user safety and compliance.

Additional Information

This role involves working with sensitive data, requiring strict security screening. Compensation ranges from $88,000 to $142,222 annually, with benefits including health insurance, 401(k), paid leave, and more. The position is full-time, based in LA or San Jose, with a hybrid schedule and on-call responsibilities.