Incident manager/Principal support consultant WMS Supply chain domain

Jobs via Dice; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Join a leading company as an Incident Manager/Principal Support Consultant in the WMS Supply Chain domain in Atlanta, GA. This pivotal role involves managing service tickets, supporting warehouse systems, and ensuring the efficiency of supply chain operations. Ideal candidates will possess recent experience in ServiceNow and a clear understanding of IT service management within this essential industry.

Qualifications

• At least three years of experience in IT service management and supply chain.
• Recent experience with ServiceNow.
• Strong knowledge of IT service management software.

Responsibilities

• Support client warehouse systems by handling service tickets.
• Analyze production incidents and provide solutions.
• Collaborate with business teams to support WMS changes.

Skills

ServiceNow

Supply chain principles

ITIL

COBIT

Problem solving

Analytical skills

Time management

Job description

Incident manager/Principal support consultant WMS Supply chain domain

Join to apply for the Incident manager/Principal support consultant WMS Supply chain domain role at Jobs via Dice

Incident manager/Principal support consultant WMS Supply chain domain

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Join to apply for the Incident manager/Principal support consultant WMS Supply chain domain role at Jobs via Dice

Dice is the leading career destination for tech experts at every stage of their careers. Our client, SolutionIT, Inc., is seeking the following. Apply via Dice today!

Solution IT Inc. is looking for a Incident manager/Principal support consultant WMS Supply chain domain one of its clients in Atlanta, GA (Local only may require in-person client interview)

Job Title: Incident manager/Principal support consultant WMS Supply chain domain

Job Duties

• Strong understanding in supply chain principles and expertise in Order Management and Warehouse Management.
• Functional knowledge in end-to-end warehouse systems with an experience Manhattan Associates' Warehouse Systems.
• Complete understanding of Order Management System , inbound, inventory and outbound in a Warehouse.
• Strong experience in supporting Client Warehouse system by handling Service tickets raised.
• Experience in handling Functional/Technical configuration for Warehouse management system.
• handling daily production incidents, Service tickets & Problem Tickets and providing quick solutions to issues to minimize the impact
  
  

on production system.

• Analyse, finding RCA for recurring production issues and provide possible Fix for the issues.
• Collaborate and coordinate with business teams to support any changes in WMS application.
  
  

Required Skills

• Must have recent Experience of ServiceNow
• At least three years' experience working in IT service management, and supply chain domain.
• Strong knowledge of IT service management software including ITIL and COBIT.
• Ability to analyze a high volume of technical data and work in a fast-paced environment.
• Strong problem solving, analytical, and time management skills.
  
  

Work Site: Atlanta, GA

Duration: 6 months

Expected Start Date: Immediate

Number of Positions: 01

Please send your responses back to

About Solution IT

Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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