Incident Manager - Detection & Response

United States Digital Space LLC; San Francisco, Washington (CA, District of Columbia); Hybrid; USD 290,000 - 365,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

United States Digital Space LLC is seeking an experienced Technical Program Manager to own and evolve incident management within the Detection & Response team. You will drive the lifecycle from detection to post-incident review, maturing processes and ensuring systemic improvements.

You will analyze incident data, lead cross-functional initiatives, and develop playbooks and training materials, with on-call responsibilities and close collaboration with engineering, security, and product teams.

Qualifications

• 7+ years of experience in technical program management, incident management, or security operations.
• Led or built incident response programs at technology companies.
• Experience turning incident data into cross-functional improvements.
• Willing to participate in on-call rotations and lead during high-severity incidents.
• Strong communication under pressure across technical and non-technical stakeholders.

Responsibilities

• Own the end-to-end D&R incident management program including detection workflows and remediation tracking.
• Act as incident commander for security incidents with cross-functional coordination.
• Establish incident commander rotations within D&R.
• Drive post-incident accountability and tracking of action items.
• Analyze incident trends and surface systemic risks.
• Translate trend insights into cross-functional improvement initiatives.
• Lead post-mortems and ensure learnings are shared across the org.
• Develop and maintain D&R playbooks, runbooks, and training materials.
• Partner with detection engineering to improve alert fidelity.
• Define and monitor incident management KPIs; report to leadership.
• Support cross-functional security awareness training.

Skills

Technical Program Management

Incident Management

Security Operations

Data-driven prioritization

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

About the company

the company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

The Detection & Response (D&R) team plays a critical role in protecting our systems, users, and data from security threats. We’re looking for an experienced Technical Program Manager to own and evolve incident management within D&R. This is a senior-level specialization on the Technical Program Manager ladder, focused on how we detect, respond to, and learn from security and operational incidents.

You’ll be the driving force behind maturing and scaling our incident response lifecycle—from detection and triage through containment, remediation, and post-incident review. Critically, some of the highest-impact work in this role happens after the immediate response: gathering data on incident trends, reporting on patterns and root causes, and working cross-functionally across engineering, security, infrastructure, and product teams to ensure that broad fixes and systemic improvements are actually implemented.

You won’t just manage incidents—you’ll make sure we get meaningfully better after each one.

Responsibilities

• Own the end-to-end D&R incident management program: detection workflows, response processes, escalation paths, communication standards, and remediation tracking.

• Serve as incident commander for security incidents, driving clear coordination across executive, engineering, security, legal, and other appropriate stakeholders.

• Establish and run incident commander rotations within D&R, ensuring clear ownership and effective coordination during incidents of varying severity.

• Drive post-incident accountability by defining how action items are captured, assigned, tracked, and completed across teams—ensuring follow-through on both tactical fixes and strategic improvements.

• Gather, analyze, and report on incident trends and patterns to surface systemic risks, recurring root causes, and areas where the organization is most vulnerable.

• Translate trend analysis into actionable cross-functional initiatives: partner with engineering, infrastructure, security, and product teams to prioritize and implement broad fixes and preventive improvements that address root causes rather than symptoms.

• Lead incident review forums (post-mortems, retrospectives) and ensure learnings are captured, socialized, and acted upon across the organization.

• Develop and maintain D&R incident response documentation, playbooks, runbooks, and training materials; keep them current as the threat landscape and our systems evolve.

• Partner with detection engineering to improve alert fidelity, reduce noise, and shorten time-to-detection for security events.

• Define, develop, and track incident management KPIs and report regularly to D&R and Security leadership.

• Support broad cross-functional training and initiatives to uplevel security awareness across the company (e.g. Tabletop exercises, training, talks).

You may be a good fit if you:

• Have 7+ years of experience in technical program management, incident management, or security operations, with significant time spent in a detection & response or security incident response context.

• Have led or built incident response programs at a technology company, ideally in a high-growth or security-intensive environment.

• Have a demonstrated track record of turning incident data into organizational improvements—not just writing post-mortems, but driving the cross-functional work to implement systemic fixes.

• Are comfortable participating in on-call responsibilities and leading incident response during high-severity security events, including off-hours.

• Have experience building and scaling operational processes from the ground up in environments where structure didn’t previously exist.

• Excel at driving accountability and follow-through across multiple teams without direct authority—you know how to influence, track, and close the loop.

• Have strong analytical skills and experience with incident trend analysis, metrics reporting, and data-driven prioritization.

• Are highly organized with a knack for bringing structure to ambiguous, fast-moving situations.

• Have excellent communication skills, especially under pressure and when coordinating across technical and non-technical stakeholders, including executive leadership.

• Thrive in fast-paced environments where priorities shift and you’re often working with incomplete information.

Deadline to apply: None. Applications will be received on a rolling basis.

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$290,000—$365,000 USD

LogisticsMinimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us.