Incident Manager

GSPANN Technologies, Inc; Fremont (CA); Hybrid; USD 90,000 - 130,000; Part time

Job summary

GSPANN Technologies, Inc. in California is seeking an Incident Manager to act as the front door for platform requests, triage issues, and coordinate with L2, vendors, and IT teams.

The role requires strong incident ownership, communication, and the ability to perform structured troubleshooting across cloud, data, and AI platforms. This is a hybrid onsite position based in Livermore, CA with long-term contract potential.

Qualifications

• Strong incident ownership, communication and coordination skills.
• Working knowledge of monitoring, ticketing, access management, and operational runbooks.
• Ability to perform structured troubleshooting across cloud, data, and AI platforms.
• Familiarity with ITIL or SRE practices is preferred.

Responsibilities

• Receive and triage incidents, service requests, and monitoring alerts.
• Perform initial health checks using approved runbooks.
• Capture clear issue details, business impact, evidence, and troubleshooting completed.
• Route work to the correct specialist and coordinate cross-team escalation.
• Track incidents through closure, keep users informed, and improve runbooks based on recurring issues.

Skills

Incident ownership

Communication

Coordination

Monitoring

Ticketing

Access management

Runbooks

Troubleshooting

Cloud platforms

Data platforms

AI platforms

ITIL

SRE

Job description

Headquartered in California, U.S.A., GSPANN is a leading provider of consulting and IT services to global clients. We specialize in helping clients transform their IT capabilities, optimize business practices, and drive operational efficiency across industries such as retail, high-technology, and manufacturing. With five global delivery centers and over 2500 employees, we combine the personalized approach of a boutique consultancy with the extensive capabilities of a large IT services firm.

Location-Livermore, CA(2-3 Days Hybrid Onsite)

Job Type-Long Term Contract

Profile- Acts as the front door for platform requests and alerts, owns intake-to-resolution routing, and keeps issues moving to the correct L2, vendor, or IT team.

Key responsibilities:

Receive and triage incidents, service requests, and monitoring alerts.

Perform initial health checks using approved runbooks.

Capture clear issue details, business impact, evidence, and troubleshooting completed.

Route work to the correct specialist and coordinate cross-team escalation.

Track incidents through closure, keep users informed, and improve runbooks based on recurring issues.

Required skills and experience:

Strong incident ownership, communication, and coordination skills.

Working knowledge of monitoring, ticketing, access management, and operational runbooks.

Ability to perform structured troubleshooting across cloud, data, and AI platforms.

Familiarity with ITIL or SRE practices is preferred.

Working at GSPANN

GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry.The company does and will take affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disabled.