Incident Manager

Klarna; Columbus (OH); On-site; USD 92,000 - 122,000; Full time

Job summary

Klarna is seeking an experienced incident response leader to manage high‑impact cyber and operational incidents from a global, regulated banking‑style environment. You will coordinate technical teams, domain owners, and executives to keep action items moving and decisions decisive.

You will guide incident workstreams, ensure timely root-cause analysis, and align responses with DORA, NIS2, GDPR, and PCI DSS requirements in a fast-paced setting.

Qualifications

• Experience leading high-impact cyber/operational incidents.
• Strong background in incident management or blue-team operations.
• Hands-on with AWS or large-scale cloud environments.
• Ability to coordinate multiple stakeholders under pressure.
• Familiarity with regulatory obligations (DORA, NIS2, GDPR, PCI DSS).

Responsibilities

• Lead the response to high-impact operational and cyber incidents across a regulated banking/financial services environment.
• Collaborate with technical teams, domain owners and senior stakeholders to maintain momentum and clear ownership.
• Make and communicate real-time decisions as priorities shift.
• Establish ownership and drive root-cause analysis and mitigations.
• Apply regulatory obligations to incident handling and reporting.

Skills

Incident management

Cyber incident response

Cloud (AWS)

Stakeholder coordination

Regulatory awareness

Tools

AWS

Job description

Klarna, brieflyAt Klarna, we're building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less about their finances. Working here means taking on problems most companies never get to solve, and being hands‑on enough that the interesting part of the work lands with you, not someone else - you'll build with AI, not watch it happen.

Klarna, brieflyAt Klarna, we're building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less about their finances. Working here means taking on problems most companies never get to solve, and being hands‑on enough that the interesting part of the work lands with you, not someone else - you'll build with AI, not watch it happen. This is the stretch zone. Come find out what you're capable of.

About The Role

When Klarna's systems or security posture come under real pressure, someone has to take charge of the response in real time - coordinating the right technical teams, keeping decisions moving, and closing the loop with senior stakeholders instead of letting action items stall. That's what this position exists to do.

You'll lead Klarna's response to high-impact operational and cyber‑security incidents across a global, regulated banking and financial‑services environment - bringing order to situations where priorities shift quickly and the information in front of you is often incomplete.

This position is based in Stockholm and sits within Klarna's incident response team.

What You'll Do

• You'll lead the response to high-impact operational and cyber‑security incidents across Klarna's banking and financial‑services environment.
• You'll work closely with technical teams, domain owners, and senior stakeholders to keep incident workstreams moving, closing loops rather than letting action items stall.
• You'll make and communicate decisions in real time as priorities shift and information is incomplete.
• You'll establish clear ownership for each incident, challenge assumptions, and drive toward root cause and mitigation.
• You'll apply Klarna's regulatory incident obligations - including DORA, NIS2, GDPR, and PCI DSS - to how you run and report on incidents.

Who you are

• You've led high-impact incidents as a cyber incident manager or an operations lead, and you know how to bring order and decisive direction when it matters most.
• You have a background in incident management, particularly cyber incident response or blue‑team work.
• You take real ownership: you drive progress and organizational change, continuously improve incident management, and bring an uncompromising attitude to ensuring lessons learned turn into action.
• You have a strong technical understanding on what underpins financial services and banking environments, and you've worked hands‑on with AWS or another large‑scale cloud environment.
• You create structure and clarity in fast‑moving, ambiguous situations, and you are comfortable making decisions under pressure while staying calm and constructive.
• You communicate clearly and effectively, coordinating multiple stakeholders during high‑pressure situations.
• You understand the regulatory incident obligations that apply to Klarna, including DORA, NIS2, GDPR, and PCI DSS.

Things you should know before applying

• This position is based in Stockholm and includes participation in a compensated on‑call rotation as part of the incident response team.
• Working together: we value co‑located teams; most teams currently meet in the office 2-3 days per week, and this varies by team and can change over time.
• Non‑obvious backgrounds are welcome. Diversity of skills, perspectives and backgrounds is how we create, innovate, and disrupt like no other.
• Final compensation will be based on the candidate's qualifications, skills, and experience.

Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and "fair chance" ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.