Incident Management Automation Intern - Build & Automate

Optimum; Bethpage (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Optimum is seeking an Incident Management Intern to help optimize workflows and automate repetitive tasks within the Incident Management lifecycle. You will design, build, and document automated solutions, track impact with metrics, and contribute to the project roadmap.

This is a full-time co-op (Jan 2027 – Jul 2027) in Bethpage, NY with a 40-hour work week. You will collaborate with Incident Management and Automation Engineering teams, use GitLab for version control, and learn to present

Qualifications

• Coursework in Computer Science, Information Technology, Systems Engineering, Business Technology, or related discipline - or equivalent technical experience.
• Demonstrated academic or project work in automation, scripting, data analysis, or process improvement.

Responsibilities

• Analyze current Incident Management processes, workflows, and handoffs identifying manual steps, redundancies, and bottlenecks.
• Design and implement automated workflows to eliminate repetitive human effort (e.g. alert routing, ticket creation, escalation, notifications, status updates).
• Collaborate with multiple teams to align with tooling standards and enterprise architecture.
• Research and leverage AI-assisted tools to accelerate solution design and implementation.
• Build scalable solutions with future growth in mind and document all code and configs in GitLab.
• Write internal docs and runbooks for maintainability.

Skills

Python

Ansible

Terraform

SQL

REST APIs

Education

Bachelor's or higher in CS/IT/Engineering

Coursework in automation/data analysis

Tools

Git/GitLab

ServiceNow

JIRA

Grafana

Kibana

Splunk

Power BI

Tableau

Docker

Job description

Optimum is seeking an Incident Management Intern to help optimize workflows and automate repetitive tasks within the Incident Management lifecycle. You will design, build, and document automated solutions, track impact with metrics, and contribute to the project roadmap.

This is a full-time co-op (Jan 2027 – Jul 2027) in Bethpage, NY with a 40-hour work week. You will collaborate with Incident Management and Automation Engineering teams, use GitLab for version control, and learn to present