Incident Commander - IT Operations & Service Health

Encore Technologies LLC; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Encore Technologies LLC is seeking an Operations Analyst to serve as a process and engagement leader within the IT Operations Command Center. You will drive real-time operational governance, incident coordination, and service health oversight across client and internal environments.

The role acts as the initial Incident Commander, ensuring structured response, communication, and actions during high-impact incidents.

Qualifications

• 2–4+ years in IT operations, service desk, NOC, or command center environments.
• Strong understanding of incident management frameworks in ITIL.
• Experience in real-time operations, escalation management, or crisis coordination.
• Certifications such as CompTIA A+, Server+, and/or Network+ desired.

Responsibilities

• Act as the primary Incident Commander for incidents and crises.
• Coordinate cross-functional teams (engineering, service desk, vendors, client stakeholders).
• Deliver clear, timely incident communications to internal and external stakeholders.

Skills

Incident management

Real‑time operations

Leadership under pressure

Communication

Tools

LogicMonitor

Datadog

Zabbix

Job description

Encore Technologies LLC is seeking an Operations Analyst to serve as a process and engagement leader within the IT Operations Command Center. You will drive real-time operational governance, incident coordination, and service health oversight across client and internal environments.

The role acts as the initial Incident Commander, ensuring structured response, communication, and actions during high-impact incidents.