INCIDENT COMMANDER (330A102326)

Automatic Data Processing, Inc.; Minneapolis (MN); On-site; USD 95,000 - 177,000; Full time

Benefits offered by this job

Medical

Onsite Health Center

Teledoc

Dental

Vision

HSA

FSA

Disability Insurance

Life Insurance

PTO

Holiday Pay

Employee Assistance Program

401k Matching

Stock Options

Education Assistance

Free Lunch

Job summary

Infinite Campus is seeking an Incident Commander to lead incident management, coordinate cross-functional response, and ensure service levels are maintained across Our educational software platform.

The role requires strong leadership and communication skills, 5+ years in Change/Incident/Problem Management, and familiarity with monitoring tools and ticketing systems. This is a full-time on-site position in Blaine, MN.

Qualifications

• Bachelor’s degree in Information Technology or related discipline or equivalent industry experience.
• Minimum 5+ years of experience in Change, Incident and Problem Management.
• Experience with formal Incident Management processes and company-wide ticketing systems.
• Working knowledge of monitoring platforms and cloud-based services.
• Fundamental understanding of the SDLC.

Responsibilities

• Establish and evolve the incident management process for Infinite Campus.
• Facilitate incident identification, communication and resolution to maintain service levels.
• Act as a focal point for customer and internal incidents and coordinate staff.

Skills

Leadership

Communication

Crisis management

Risk assessment

Education

Bachelor’s degree in IT or related field

Tools

Monitoring platforms

Ticketing systems

Job description

INCIDENT COMMANDER (330A102326)

CORPORATE OFFICER CE - 000970 Full Time Regular Minneapolis, Minneapolis, MN, US

2 days ago Requisition ID: 1107

Salary Range: $95,465.21 To $177,292.53 Annually

TARGET SALARY: up to 120,000.00 DOQ

LOCATION: Blaine, MN

Who we are

Infinite Campus is an educational software company that helps K12 school districts manage their day-to-day operations. We’ve been around for over 30 plus years and are the most trusted name in student information. Our customers include school districts across the United States and our products support more than eight million students.

What you’ll do

As an Incident Commander, you will be responsible for helping establish and evolve Infinite Campus' incident management process as well as facilitating incident identification, communication and resolution to ensure that service levels are maintained. You will be a focal point for customer and internally reported incidents, designation of incidents deemed "major" and coordination of all related staff and efforts.

Who you are

You are a leader; able to lead during a crisis. You are an excellent communicator, able to convey clear and concise information and updates with a variety of partners. You are agile; able to adapt to changing environments. You have a strong comprehension of calculating risk. Your colleagues consider you a charismatic, articulate individual, and a born diplomat. You check your ego at the door and learn from others constantly, while also helping to educate those who aren’t as well versed in technical or procedural topics. As a result, you have a track record of working tirelessly to help your teammates and the organization, as well as come up with novel techniques.

You will possess a Bachelor’s degree in Information Technology or a related discipline OR equivalent industry experience. You will have a minimum 5+ years of experience in Change, Incident and Problem Management. You will have experience working in a framework of formal Incident Management processes. Exposure to company-wide ticketing systems. You will have working knowledge of monitoring platforms and applications. An understanding of information technology and how it is used to support cloud based services. You will have a fundamental understanding of the SDLC.

What we offer

A highly competitive compensation package that reflects our commitment to the people who work here. No matter where you’re at in life, we’ve got you covered.

• Medical
• Onsite Health Center for employee and family
• Teledoc
• Dental
• Vision
• Health Savings Account
• Flexible Spending Accounts
• Short & Long Term Disability
• Life and ADD insurance
• Generous paid time off (PTO)
• Holiday pay
• Employee Assistance Program
• 100% matching 401k
• Employee Stock Option Plan
• Education Assistance
• Daily free lunch and beverages at our onsite restaurant

A relaxed work environment that embraces onsite in person collaboration. Infinite Campus is a place where smart, talented people work together with other smart and talented people every day.

What we live by

We solve problems at Infinite Campus. Driven by our mission and vision to Transform K12 Education, we build solutions to serve K12 education and empower change for the better. We have shown that by adapting and applying technology and practices used by the private sector to K12, educators can be more productive in their daily tasks, and accomplish things previously thought to be impossible

Equal Opportunity Employer

Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus’ employees to perform their job duties may result in discipline up to and including discharge.