Incident and Crisis Response Manager

Payoneer; New York (NY); Hybrid; USD 120,000 - 145,000; Full time

Job summary

A leading global financial platform is seeking an Incident and Crisis Response Manager to enhance their business continuity capabilities. The role focuses on managing incidents, ensuring organizational resilience, and implementing best practices across the team. Ideal candidates will have extensive experience in incident and crisis management within fintech.

Benefits

Excellent medical, dental, and vision insurance

401K with employer match

Generous PTO and paid holidays

Learning and development opportunities

Fun office culture with supportive leadership

Qualifications

• 6+ years of experience in incident management, crisis management, or business continuity.
• Expertise in governance and monitoring processes.
• Strong understanding of resilience frameworks.

Responsibilities

• Drive simplification and standardization of incident response processes.
• Lead implementation of tools supporting business continuity.
• Oversee the end-to-end incident management process.

Skills

Incident management

Crisis management

Business continuity

Data management

Information security

Education

Qualifications or certifications in Business Continuity Institute (BCI), Project Management Institute (PMI), ITIL

Experience in financial institutions

Job description

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About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Location: NYC

Hybrid

Full-time

Role Summary

Payoneer is seeking a Incident and Crisis Response Manager. The ideal candidate will possess strong knowledge of business continuity, incident management and crisis management in fintech to join the Enterprise Risk and Resilience team. The team is a critical driver of Payoneer’s success, balancing smart risk management and providing the infrastructure for the company’s ambitious growth goals. It’s a team that provides strategic insights to Payoneer´s business leaders during and after incidents by creating and making available resources for swift incident response.

The purpose of the role is to support the Business Continuity program to enhance current capabilities for incident management and business continuity leading the implementation of new initiatives as well as lesson learned from previous events. The Business Continuity Program Manager will report into the Business Continuity Director.

What You’ll Do

• Drive the simplification and standardization of processes and procedures to ensure consistent execution during incidents and Business Continuity Plan (BCP) activations, with a focus on governance and adherence to organizational standards.
• Lead the implementation of tools that support incident response, business continuity and resilience programs, enhancing governance, analysis, monitoring, reporting, and escalation capabilities.
• Promote best practices by developing and sharing accessible resources that enable consistent application of incident response, business continuity, operational resiliency and crisis management protocols across the organization.
• Foster a culture of continual service improvement by analyzing performance metrics and trends to identify opportunities for enhancing incident management and business continuity processes.
• Oversee the end-to-end incident management process, ensuring timely resolution, minimal disruption to services, and alignment with organizational resilience objectives.
• Coordinate with relevant teams to diagnose and resolve issues, facilitate clear communication with stakeholders, and ensure effective support during activations led by the Enterprise Risk and Resilience team.
• Conduct post-incident reviews to identify root causes, document lessons learned and implement measures to prevent recurrence while improving response protocols.
• Provide regular updates to management on incident trends and performance metrics, leveraging robust reporting to support decision-making and organizational resilience efforts.
• Ensure timely completion of post-incident activities by coordinating with internal teams and integrating feedback into ongoing improvement initiatives.
• Complete operational resiliency assessments including critical business service mappings.
• Establish structured governance frameworks for incident response, business continuity, and crisis management, emphasizing analysis, monitoring, and escalation to reinforce program effectiveness.
  
  

Who You Are

• 6+ years of experience in one or more of the following areas: incident management, information security, data management and privacy, IT operations and infrastructure, business continuity, crisis management, IT project delivery, or major incident management
• Demonstrated expertise in managing and implementing governance, analysis, monitoring, reporting, and escalation processes within incident response, business continuity, or crisis management programs
• Strong understanding of resilience frameworks, including FFIEC guidelines, and familiarity with regulations such as the Digital Operational Resilience Act (DORA) and Operational Resiliency
• Experience in financial institutions is preferred, with an emphasis on operational risk management and incident response in regulated environments
• Qualifications or certifications in Business Continuity Institute (BCI), Project Management Institute (PMI), ITIL, or equivalent are a plus
• Proven ability to influence senior management and cross-functional teams, breaking down silos and fostering knowledge sharing across business units
• Resilient and composed under pressure, demonstrating empathy and effective decision-making during crises or high-pressure situations
• Objective thinker with sound judgment, capable of analyzing complex situations, solving problems effectively, and balancing competing priorities
• Flexible and adaptable to organizational changes, continuously seeking to improve processes and support evolving business needs
  
  

What We Offer

• Excellentmedical, dental, and vision insurance(individual plan 100% covered) and FSA
• 401K with employer match
• Fitness reimbursement
• Generous PTO,paidholidays, and parental leave
• Learning and development opportunities
• Fun office culture with supportive leadership
• Community engagement opportunities
• Relaxed dress code
  
  

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus. The annual base salary range for this position is: $120,000-$145,000

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Continuously improve

Always striving for a higher standard than our last.

Do it. Own it.

Being fearlessly accountable in everything we do.

Build Each Other Up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

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