Incident and Crisis Management Lead

vnbcareers; Jericho (NY); On-site; USD 95,000 - 140,000; Full time

Job summary

Valley Bank is seeking a seasoned Incident & Crisis Management professional to maintain and update the ICM plan, working with cross-functional teams to activate it during emergencies. You will lead risk assessments, resiliency exercises, and post-incident reviews while coordinating communications for stakeholders.

Ideal candidates have CBCP or equivalent certification and at least five years in financial- institution ICM programs. A related bachelor's degree is preferred; MBCP is a plus.

Qualifications

• 5 years of experience developing, implementing and managing incident and crisis management programs for financial institutions.
• Certified Business Continuity Planner (CBCP) or similar industry certification.
• Bachelor's degree in a related field (preferred).
• Master Business Continuity Planner (MBCP) or similar certification (preferred).

Responsibilities

• Maintain and update the ICM plan, policies, and documentation.
• Lead cross-department ICM teams and activate the framework during emergencies.
• Conduct risk assessments, scenario planning, and resiliency exercises.
• Deliver training and workshops for employees and ICM teams.
• Manage communications strategies for internal and external stakeholders.
• Collaborate with governance and vendors to ensure disaster recovery readiness.

Skills

BCM framework

Disaster Recovery

Operational Resiliency

Communication skills

MS Office

Education

CBCP certification

Bachelor's degree (preferred)

Job description

Responsibilities include but are not limited to:

• Maintain and update Valley Bank's Incident & Crisis Management (ICM) plan, policies, and documentation in alignment with industry standards and regulations.
• Lead and coordinate cross-department ICM teams, including activation of the framework during emergencies and providing 24/7 support when required.
• Conduct risk assessments, scenario planning, and resiliency exercises; oversee post-incident analysis, evaluations, and continuous improvement.
• Deliver training and workshops for employees and ICM teams; manage communication strategies and protocols for internal and external stakeholders.
• Collaborate with business leaders, governance teams, and third-party vendors to review plans, validate alternate site programs, and ensure disaster recovery readiness.
• Participate in audits, examinations, and resiliency projects while staying current with best practices and regulatory requirements.

Required Skills:

• Thorough knowledge & understanding of FFIEC's Business Continuity Management framework.
• Strong background in Business Continuity, Disaster Recovery and Operational Resiliency knowledge.
• Strong written & verbal communications skills and the ability to interface with all levels of management.
• Strong background and understanding of US Financial Institutions key functions, processes and resources.
• Proficient in MSOffice Suite (Word, Excel, PowerPoint, Visio, and Project Management applications).

Required Experience:

• High School diploma or GED and 5 years of experience developing, implementing and managing incident and crisis management programs for financial institutions.
• Certified Business Continuity Planner (CBCP) or similar industry certification.

Preferred Experience:

• Bachelor's Degree in a related field, Financial Industry or Banking background.
• Master Business Continuity Planner (MBCP) or similar industry certification.