Incentive Operations Analyst

Thinkahead; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid company holidays

Paid time off

Paid parental and caregiver leave

Job summary

AHEAD seeks a Commission Analyst to join the Insights team under Jason Jewell. You will serve as a key business partner across Regional EVPs, Managing Directors, the Commission team, and Enterprise Data Analytics to ensure accurate commission data, quick issue resolution, and reporting translated into actionable business insights.

The role demands strong analytical and communication skills, comfort with Salesforce, Power BI and Xactly, and a drive to automate workflows using AI-enabled tools

Qualifications

• 3+ years in commissions, sales ops, revenue analytics, or related analytical role
• Strong understanding of sales commissions, crediting concepts, and issue resolution workflows
• Experience with Salesforce, Power BI, and Xactly or similar tools
• Ability to troubleshoot complex data or compensation issues across multiple stakeholders
• Strong interpersonal, communication, and organizational skills
• Proficiency in Excel and general data analysis techniques
• Experience in a high-growth, matrixed or services-led organization
• Familiarity with commission plan administration and payout processes
• Experience partnering with executive sales leadership and cross-functional analytics teams
• Exposure to AI tools or automation platforms to improve workflows

Responsibilities

• Coordinate commission-related questions, disputes, and troubleshooting
• Investigate issues by reviewing source data, plan logic, and history
• Partner with leadership to resolve discrepancies promptly and professionally
• Identify root causes and recommend process improvements
• Interpret plans, crediting rules, and payout logic accurately
• Act as liaison between business leaders, Commission team, and Enterprise Data Analytics
• Translate stakeholder questions into analytical requirements and actionable steps
• Ensure alignment across systems and owners when issues involve multiple parties
• Use strong communication to de-escalate sensitive situations
• Build credibility with field leadership through data-backed support
• Analyze data with Salesforce, Power BI, and Xactly and explain outcomes
• Validate reporting and ensure consistency across systems
• Monitor trends and anomalies affecting payouts and reporting
• Collaborate to improve visibility into commissions and performance metrics
• Document business rules and recurring issues for knowledge base
• Identify opportunities to streamline workflows and stakeholder communication
• Leverage AI tools to support automation and efficiency
• Design repeatable processes to reduce manual effort
• Support ongoing enhancement of analytics and governance

Skills

Sales commissions

Analytical thinking

Communication

Conflict resolution

Data analysis

Problem solving

AI automation

Tools

Salesforce

Power BI

Xactly

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD is seeking a Commission Analyst to join the Insights team under Jason Jewell. This role will serve as a key business partner across Regional EVPs, Managing Directors, the Commission team, and the Enterprise Data Analytics team. The Commission Analyst will act as the connective tissue between stakeholders, helping ensure commission data is accurate, issues are resolved quickly, and reporting is translated into clear business insights and actions.

This person will need a strong understanding of sales commissions, excellent judgment in managing sensitive issues, and the ability to work across multiple systems and teams. The ideal candidate combines analytical rigor with strong communication, conflict resolution, and problem-solving skills. They are comfortable troubleshooting commission-related questions, navigating data across Salesforce, Power BI, and Xactly, and identifying opportunities to automate workflows through AI-enabled tools.

Responsibilities

• Serve as a primary point of coordination for commission-related questions, disputes, and troubleshooting
• Investigate commission issues by reviewing source data, plan logic, transaction history, and reporting outputs
• Partner with Regional EVPs, MDs, and the Commission team to resolve discrepancies in a timely and professional manner
• Help identify root causes of recurring commission issues and recommend process improvements to reduce future exceptions
• Support accurate interpretation of commission plans, crediting rules, and payout logic
• Act as the connective link between business leaders, the Commission team, and Enterprise Data Analytics
• Translate stakeholder questions into clear analytical requirements and actionable next steps
• Facilitate alignment across teams when issues involve multiple systems, owners, or points of view
• Use strong communication and conflict resolution skills to de-escalate sensitive situations and drive productive outcomes
• Build credibility with field leadership by providing responsive, thoughtful, and data-backed support
• Leverage Salesforce, Power BI, and Xactly (or similar commission tool) to analyze commission-related data and explain outcomes to stakeholders
• Validate commission-related reporting and help ensure consistency between operational systems and downstream reporting
• Monitor trends, anomalies, and exceptions that may impact payouts, reporting accuracy, or stakeholder confidence
• Partner with Enterprise Data Analytics to improve visibility into commissions, credits, and related performance metrics
• Document business rules, recurring issues, and resolution patterns to improve organizational knowledge
• Identify opportunities to streamline commission workflows, issue tracking, and stakeholder communication
• Leverage AI tools to support automation, investigation, summarization, and process efficiency
• Help design repeatable processes that reduce manual effort and improve response times
• Contribute to ongoing enhancement of commission-related analytics, governance, and operating rhythms

Qualifications and Experience

• 3+ years of experience in commissions, sales operations, revenue operations, finance analytics, or a related analytical role
• Strong understanding of sales commissions, crediting concepts, and issue resolution workflows
• Experience working with Salesforce, Power BI, and Xactly or similar reporting, and analytic tools.
• Demonstrated ability to troubleshoot complex data or compensation-related issues across multiple stakeholders
• Strong interpersonal skills with the ability to influence, mediate, and resolve conflict professionally
• Excellent analytical, organizational, and communication skills
• Ability to manage sensitive information with discretion and sound judgment
• Proficiency in Excel and general data analysis techniques
• Experience in a high-growth, matrixed, or services-led organization
• Familiarity with commission plan administration, payout processes, or sales compensation operations
• Experience partnering with executive sales leadership and cross-functional analytics teams
• Exposure to AI tools or automation platforms used to improve business workflows
• Experience documenting business processes, requirements, or data definitions

Ideal Candidate

• A trusted partner to field leadership, commissions, and analytics teams
• Comfortable working through ambiguity and resolving issues that require both technical analysis and stakeholder diplomacy
• Naturally collaborative, responsive, and solution-oriented
• Curious about process improvement and motivated to use automation and AI to make work more efficient
• Able to move fluidly between detailed data validation and executive-level communication
• Reports to Jason Jewell on the Insights team
• Works closely with Regional EVPs, Managing Directors, the Commission team, and Enterprise Data Analytics

This role helps ensure confidence in commission outcomes by connecting people, data, and systems. It strengthens trust with sales leadership, improves responsiveness to issues, and creates a stronger bridge between commission operations and enterprise analytics. The Commission Analyst will play a meaningful role in improving accuracy, transparency, and automation across the commissions ecosystem.

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [e-mail].

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.