Incentive-Eligible Relationship Banker II

Regions Bank; Decatur (IL); On-site; USD 42,000 - 51,000; Full time

Job summary

Regions Bank in Decatur, Illinois seeks a Relationship Banker II to meet with customers in person and by phone, assess financial needs, and offer appropriate Regions products and guidance to help customers achieve goals.

The role emphasizes proactive service, relationship building, and collaboration with a team to deliver a seamless banking experience across branches, digital channels, and compliance standards.

Qualifications

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Responsibilities

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings
• Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose
• Owns and resolves customer issues
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks

Skills

Communication skills

Customer focus

Outbound calling

Sales experience

Digital banking

Cash handling

Education

Bachelor's degree

Life Insurance License

Job description

Regions Bank in Decatur, Illinois seeks a Relationship Banker II to meet with customers in person and by phone, assess financial needs, and offer appropriate Regions products and guidance to help customers achieve goals.

The role emphasizes proactive service, relationship building, and collaboration with a team to deliver a seamless banking experience across branches, digital channels, and compliance standards.