Inbound Virtual Customer Service Agent

ACD Direct; Elgin (IL); À distance; USD 16 531 - 20 664; Temps partiel

Résumé du poste

A home-based customer service provider is seeking experienced professionals for its Winter Campaign Project. The role involves answering inbound calls primarily for donation campaigns and requires at least 6 months of telephone experience. Candidates should be self-motivated and have strong communication skills. Certification for the project starts mid-October, and candidates must complete the certification process within two weeks of acceptance. Join a dedicated team providing quality service to enthusiastic callers.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Strong ability to complete the entire certification process within 14 days of notification.

Responsabilités

• Provide customer service through inbound calls for various non-profit organizations.
• Prepare independently for calls by reading and following scripts.

Connaissances

Telephone experience

Computer knowledge

Self-directed

Typing speed 40 WPM or higher

Strong listening skills

Excellent written and verbal communication skills

Description du poste

We've been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following script s and independently preparing for the calls you take, these types of calls should be easy for you!

Job Description

ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects.

As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client's enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project.

Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015.

If you are interested in becoming an ACD Direct Certified Agent, please visit www.acddirect-ibo.com.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related
• Moderate level of computer knowledge
• Ability to work with minimal supervision
• Must be able to type 40 WPM or higher
• Must be self directed and self motivated
• Strong listening skills
• Accuracy
• Efficiency
• Excellent written and verbal communication skills
• Previous call center experience a plus
• Great Smile
• Must demonstrate call control
• Must be able to complete the entire certification process within 14 days of notification of acceptance.

Additional Information

We look forward to hearing from you!

Register online at www.acddirect-ibo.com