Inbound Supervisor

Imperial Distributors, Inc.; Worcester (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted product store

Food events

Summer food trucks

Health, dental, vision, 401(k), PTO, and more

Job summary

Imperial Distributors, Inc. in Worcester, MA is looking for a hands-on Warehouse Operations Supervisor. This role involves leading the night shift, driving performance, and enhancing team development in a fast-paced warehouse environment.

The ideal candidate will have at least 2 years of leadership experience, strong communication skills, and the ability to motivate teams. A bachelor's degree is preferred but relevant experience is also valuable. The position offers a competitive package, including health benefits and growth opportunities.

Qualifications

• At least 2 years of leadership and management experience in a warehouse environment.
• Strong communication skills to train and develop team members.
• Flexible schedule based on business needs.

Responsibilities

• Maintain a complete understanding of warehouse operations.
• Demonstrate proficiency in operating all warehouse equipment.
• Drive a culture of accountability and results within the team.
• Interview and hire qualified candidates, conduct training.
• Uphold high standards of housekeeping and safety.

Skills

Analytical skills

Problem-solving skills

Communication skills

Leadership

Customer focus

Education

Bachelor’s degree or equivalent related warehouse management experience

Tools

Microsoft Office Suite

Microsoft Teams

Job description

Description

Lead the night shift to success as a hands‑on warehouse operations supervisor who drives performance, champions safety, and develops high‑performing teams. This role is ideal for a decisive leader who thrives in fast‑paced environments, excels at improving processes, and keeps operations running smoothly through strong communication and accountability.

About Imperial (IDI)

Imperial is a recognized leader in supermarket non‑food distribution and merchandising. For over 85 years, we’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health, beauty, wellness, and general merchandise categories. IDI supports over 50 regional and independent retail grocery banners with products from major national CPG brands as well as customized private‑label and seasonal program options. Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace.

Our mission prioritizes people, embraces change, and fosters growth. And our vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.

Essential Responsibilities And Duties Include

• Maintain a complete understanding of warehouse operations
• Responsible for building‑wide decision‑making for all 3rd shift team members, including Maintenance and Loss Prevention
• Demonstrate proficiency in operating, training, and utilizing all warehouse equipment, such as pallet jacks, electric pallet jacks (transporters), order pickers (cherry pickers), and reach trucks
• Identify and implement process improvements in a warehouse environment
• Drive a culture of accountability and results through strategic deployment and effective performance management to desired outcomes
• Effectively communicate and engage with all levels of the organization as well as key suppliers and customers
• Provide leadership and talent management to the team by promoting team concepts, coaching, mentoring, training, individual development and creative problem solving
• Assist with the development and management of department budgets by minimizing the need and use of overtime
• Plan work schedules, complete daily end‑of‑shift reports and other required reports
• Interview and hire qualified candidates, conduct safety and new‑hire training, promote cross training
• Ensure introductory and annual performance reviews are conducted on a timely basis for department team members
• Uphold high standards of housekeeping and safety in assigned departments
• Perform other relevant job duties as required

Qualifications

• At least 2 years of leadership and management experience
• Bachelor’s degree preferred and/or equivalent related warehouse management experience
• Strong communication skills, with the ability to effectively train and develop team members
• Flexible schedule availability based on business needs

Skills

• Strong and proven analytical, problem‑solving, interpersonal, and communication skills
• Demonstrated focus on internal and external customers
• Intermediate proficiency in Microsoft Office Suite, Teams, and other relevant software
• Highly motivated, with a track record of achieving personal, team, and organizational goals, creating a sense of urgency and delegating appropriately
• Capable of positively motivating oneself, individuals, and teams to exceed performance expectations in a complex, fast‑paced environment
• Leadership style rooted in high integrity and focused on the overall mission of Imperial
• Ability to effectively present information in one‑on‑one and group situations to customers, clients, and other employees of the organization

Why Join Us

• 4 days, 10‑hour work structure, 3rd shift
• Growth Culture: Opportunities for professional advancement
• Employee Perks: Discounted product store, food events, and summer food trucks
• Comprehensive Benefits: Health, dental, vision, 401(k), PTO, and more
• Conveniently located 150 Blackstone River Rd. Worcester, MA on a Bus Route!