Inbound Sales Representative

Jobtome; Stokesdale (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Incentives program

Employee discounts on Spectrum

Career growth

Flexible schedule

Job summary

Spectrum is seeking a high-energy sales-focused professional to guide customers to the best bundles of cable, internet, home phone and mobile services. You will evaluate needs, explain features, and close sales while addressing billing questions and retaining customers.

The role emphasizes a professional, courteous approach, with hours including weekends and holidays. Equal opportunity employer with a strong benefits package and growth opportunities.

Qualifications

• HS diploma or equivalent required.
• 1+ year sales experience, preferably in voice/data/video solutions.
• 1+ year of customer service or call center experience.
• 0.5 year sales or 0.25 year demonstrated sales success at Spectrum.

Responsibilities

• Engage customers by evaluating needs and recommending Spectrum products and services.
• Educate customers on product features and benefits, promoting bundled solutions.
• Consistently achieve weekly and monthly sales targets using effective sales techniques.
• Build trust and rapport with new, existing and former customers for long-term loyalty.
• Address retention calls and resolve billing inquiries to ensure satisfaction.
• Maintain up-to-date knowledge of campaigns, pricing and offerings to answer questions.
• Demonstrate professionalism and courtesy to simplify the purchasing experience.

Skills

Needs analysis

Objection handling

Closing sales

Communication

Computer proficiency

Multitasking

Initiative

Goal orientation

Problem solving

Product knowledge

Education

High school diploma

Tools

Billing systems

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Do you enjoy connecting customers with solutions that fit their lifestyles? At Spectrum, you'll help guide customers to the right combination of cable, internet, home phone and mobile services, ensuring every interaction brings genuine value. Your expertise will directly shape customer satisfaction and drive our team's success.

How You'll Make an Impact

• Engage customers by evaluating needs and recommending the best Spectrum products and services
• Educate customers on product features and benefits, promoting bundled solutions for maximum value
• Consistently achieve weekly and monthly sales targets by applying effective sales techniques
• Build trust and rapport with new, existing and former customers to encourage long-term loyalty
• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions
• Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience

Working Conditions

Office environment with variable hours, including weekends, holidays and split days off

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• +1 year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success
• +1 year of customer service or call center experience
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum

Skills

• Strong understanding of cable communications products including video, data, voice and mobile
• Familiarity with billing systems
• Skilled in needs analysis, objection handling and closing sales
• Capable of meeting and exceeding sales goals
• Effective verbal, written and interpersonal communication abilities
• Proven computer proficiency
• Ability to multitask and respond to customer inquiries promptly
• Sound judgment, initiative and ambition
• Goal-oriented, determined and self-confident problem solver

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Get To Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees, we are America's Internet Company®.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. (https://jobs.Spectrum.Com/life-at-spectrum)

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.