Inbound Sales Representative

Charter Communications; San Diego (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Free and discounted Spectrum services

Commission-based incentives

Job summary

Charter Communications is seeking a Rep Community Solutions Inbound Sales in San Diego, CA. This role entails connecting with customers and guiding them to the best solutions across cable, internet, and mobile services. Candidates will need 1+ years in sales and strong communication skills.

The position offers a competitive salary starting at $20/hour, with potential earnings exceeding $70,000 annually. Benefits include free Spectrum services and a supportive work environment.

Qualifications

• 1+ years of sales experience, preferably in Voice, Data, and Video solutions.
• 1+ years of customer service or call center experience.
• Ability to answer product and service questions clearly.

Responsibilities

• Engage customers to evaluate needs and sell tailored solutions.
• Meet or surpass weekly and monthly sales targets.
• Maintain high standards of professionalism and customer satisfaction.

Skills

Effective sales techniques

Consultative approach to customer needs

Ability to read, write, speak and understand English

Education

High school diploma or equivalent

Tools

Billing systems

Cable communication products and services

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $20/hour plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Looking for a role where your communication skills drive real customer solutions? As a Rep Community Solutions Inbound Sales at Spectrum, you will connect with new, existing, and former customers, guiding them to the best value across cable, internet, home phone and mobile services. Your expertise will ensure customers make informed choices, leaving a lasting impact on their experience and satisfaction.

How You'll Make an Impact

• Engage customers by evaluating their needs and sell them tailored product and service solutions
• Educate customers on the features and benefits of Spectrum's offerings to build lasting value
• Consistently meet or surpass weekly and monthly sales targets by selling multiple service options
• Develop customer-focused solutions, highlighting benefits to ensure the best product combinations
• Function as a knowledgeable consultant, recommending services based on unique customer profiles
• Foster strong relationships by maintaining high standards of professionalism and customer satisfaction
• Address retention and overflow billing calls, resolving questions and retaining customers

Working Conditions

• Work in an office environment with variable hours, including weekends, holidays and split days off

Education

• High school diploma or equivalent

Experience

• 1+ years’ sales experience, preferably selling Voice, Data and Video solutions
• 0.5‑year internal experience as a Billing agent with proven success in sales goals
• 1+ years of customer service or call center experience
• 0.5‑year sales experience or demonstrated sales success in a Spectrum position
• 0.25 year demonstrated sales success in a Spectrum role

Skills

• Ability to read, write, speak and understand English
• Effective sales techniques and sustained achievement of sales targets
• Working knowledge of cable communication products and services including video, internet, voice and mobile
• Familiarity with billing systems
• Consultative approach to customer needs analysis, objection handling, sales pitching and closing
• Ability to answer product and service questions and explain offerings clearly

The base pay for this position generally is between $18.00 and $31.75. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $15,308.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.