Inbound Sales Development Representative (SDR) - CCaaS/UCaaS

Vonage Business; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Vonage is seeking an Inbound Sales Development Representative (Applications: UCaaS & CCaaS) in the United States. You will develop product knowledge and qualify leads to build a strong pipeline, collaborating with Sales, Marketing, and Product teams.

You will engage potential customers, educate on Vonage offerings, and maintain detailed CRM records. A Bachelor’s degree is ideal but not essential; Salesforce experience is preferred.

Qualifications

• Excellent written and verbal communication.
• “Strong time management and organizational skills.”
• Ability to thrive in a fast-paced environment.
• Solid basic arithmetic and computer skills (word processing, spreadsheets, email).
• Familiarity with Salesforce CRM.

Responsibilities

• Develop understanding of Vonage Business Cloud products and sales processes to exceed quota.
• Assist outreach initiatives including email, direct mail and phone.
• Be the first point of contact for customers, educate on products and value.
• Collaborate with Sales, Marketing and Product teams to assess leads.
• Anticipate customer needs and concerns; maintain knowledge of issues.
• Explain pricing and answer questions about Vonage offerings.
• Maintain accurate lead, account, contact, and opportunity records in Salesforce.
• Meet monthly contact and lead generation targets; support special projects.

Skills

Communication skills

Time management

Fast-paced environment

Arithmetic concepts

Computer skills

Salesforce CRM

Product knowledge

Education

Bachelor's Degree ideal

Tools

Salesforce CRM

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Sales Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Why this role matters

Inbound Sales generates interest and qualifies leads with potential customers. We attract the interest of potential customers by touting the benefits and competitive superiority of Vonage products and services. We engage with customers to understand their interests and needs, working with them to define the right mix of Vonage products and services for their situation. The Inbound Sales Development Representative (Applications: UCaaS & CCaaS) partners with cross-functional teams to develop customer engagement and selling strategies, applies logic and creativity to build customer relationships and works with customers to understand needs and expectations.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you will do

• Develop and apply a thorough understanding of Vonage Business Cloud products, sales methodology and processes to exceed quota via acquisition of new customers through prospecting and collaboration among cross-functional teams.
• Support outreach initiatives including email blasts, direct mail and phone.
• Serve as the customer’s first point of contact, providing product education and collaborating to build the value proposition.
• Partner with counterparts in Sales, Marketing and product organizations to ensure leads are identified and effectively assessed.
• Anticipate customer needs and concerns, maintain knowledge of their problems and issues.
• Educate potential customers on product offerings and services, explaining pricing and answering questions.
• Maintain accurate and detailed lead, account, contact, opportunity and sales activity records in Salesforce CRM.
• Consistently meets established monthly contact, lead generation and other measures.
• Assist with special projects as assigned.

What you will bring

• Outstanding communication skills, including writing, speaking and listening.
• Excellent time management skills.
• Ability to:
  • Thrive in a fast-paced environment
  • Apply arithmetic concepts on a recurring basis
  • Apply basic computer skills: word processing, spreadsheet, email and database software
  • Understand and apply Salesforce CRM
• Desire to understand and gain expert knowledge of Vonage products and services.

What is required for application

• Bachelor's Degree Ideal but not essential
• Ability to work in dynamic, changing environment with minimal direction
• Experience in Salesforce CRM preferred
• Well organized, go-getter mentality, and a pre-planner
• Natural curiosity, a love for learning

What is in it for you

In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

US Pay Transparency

$45,280-$59,500 USD

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.