Inbound Sales & Customer Service Representative - (Home Services)

Pavago; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Structured training

Career growth opportunities

Ongoing coaching

Job summary

Pavago is hiring an Inbound Sales & Customer Service Representative (Home Services) to manage high-volume inbound calls, assist customers with home service needs, and convert conversations into booked service appointments and membership enrollments.

This fully remote role collaborates with dispatch, operations, and customer service teams to ensure a seamless experience from the first call through appointment scheduling.

Qualifications

• 1–2+ years in inbound sales or customer service
• Experience handling high-volume inbound calls
• Strong written and verbal English
• Experience using CRM systems

Responsibilities

• Handle high-volume inbound calls and assist customers
• Recommend services and guide appointments
• Upsell membership options and maintenance plans
• Log interactions and appointments in CRM
• Collaborate with dispatch and operations to ensure smooth service delivery

Skills

Inbound Sales

Customer Service

Appointment Setting

Call Center Ops

CRM Usage

English Communication

Problem Solving

Tools

ServiceTitan

Housecall Pro

Service Fusion

Job description

Inbound Sales & Customer Service Representative (Home Services) – Remote

Inbound Sales | Customer Service | Appointment Setting | Call Center | CRM

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (Evenings + Weekend Rotation Required)

About the Role

At Pavago, we’re hiring on behalf of one of our clients for an Inbound Sales & Customer Service Representative to manage high-volume inbound calls, assist customers with home service needs, and convert conversations into booked service appointments and membership enrollments.

This is more than a customer support role. You’ll be responsible for turning inbound inquiries into revenue by providing exceptional service, recommending the right solutions, and confidently guiding customers toward scheduling appointments and joining the company’s membership program.

You’ll work closely with dispatch, operations, and customer service teams to ensure every customer receives a seamless experience from their first call through appointment scheduling.

If you’re confident on the phone, naturally persuasive, and enjoy helping customers while achieving measurable sales goals, this role is built for you.

What You’ll Own

Inbound Sales & Customer Support

• Handle high-volume inbound calls professionally and efficiently.
• Understand customer needs and recommend the most appropriate services.
• Build trust quickly through friendly, consultative conversations.
• Guide customers toward booking service appointments using structured call flows.
• Deliver exceptional customer service while achieving sales objectives.

Appointment Scheduling & Membership Sales

• Schedule service appointments accurately and efficiently.
• Introduce and explain the company’s membership program (Pipeline Club).
• Identify opportunities to upsell additional services and maintenance plans.
• Balance customer satisfaction with sales performance on every interaction.
• Ensure scheduling details are accurate and complete.

CRM & Customer Data Management

• Accurately log customer interactions, appointments, and notes in CRM systems.
• Maintain complete and up-to-date customer records.
• Follow company workflows, SOPs, and quality standards.
• Ensure documentation remains accurate and audit-ready.

Customer Experience & Issue Resolution

• Handle objections professionally and confidently.
• De-escalate challenging customer situations with empathy and professionalism.
• Follow up on customer requests when required.
• Deliver a consistently positive customer experience that builds trust and loyalty.

Team Collaboration

• Coordinate closely with dispatch and operations teams.
• Communicate scheduling updates and customer information accurately.
• Share customer feedback to improve scripts, processes, and service delivery.
• Contribute to a collaborative, high-performing remote team environment.

Requirements

Must-Have Qualifications

Experience

• 1–2+ years of experience in:
• Inbound Sales
• Customer Service
• Call Center Operations
• Appointment Setting
• Customer Support with Sales Targets

Core Skills

• Proven ability to convert inbound calls into booked appointments.
• Strong objection handling and closing skills.
• Excellent written and verbal English communication.
• Comfortable working in a high-volume call environment.
• Experience using CRM or customer management systems.
• Strong organizational skills and attention to detail.

Nice to Have

• Experience in:
• Plumbing
• HVAC
• Electrical
• Home Services
• Experience using:
• ServiceTitan
• Housecall Pro
• Service Fusion
• Membership or subscription sales experience.
• Experience working with U.S.-based customers.

What Makes You a Strong Fit

• Confident and persuasive communicator.
• Customer-first mindset with strong sales instincts.
• Comfortable working toward measurable sales goals.
• Calm under pressure and skilled at handling objections.
• Organized, dependable, and coachable.
• Thrives in fast-paced, call-driven environments.

What a Typical Day Looks Like

• Answer inbound customer calls throughout your shift.
• Understand customer issues and recommend appropriate services.
• Schedule appointments and present membership options.
• Update CRM records and customer information.
• Follow structured call flows and sales processes.
• Collaborate with dispatch and operations to ensure smooth service delivery.
• Monitor personal performance metrics and continuously improve.

In short: You turn inbound customer inquiries into booked appointments, membership sales, and exceptional customer experiences.

Key Metrics for Success (KPIs)

• Call-to-booking conversion rate.
• Membership (Pipeline Club) conversion rate.
• Customer Satisfaction (CSAT).
• Call quality and QA scores.
• CRM accuracy and documentation completeness.
• Schedule accuracy and booking quality.
• Consistent achievement of sales and service goals.

Why Join Us?

• Fully remote position supporting U.S.-based customers.
• Structured training, proven scripts, and ongoing coaching.
• Opportunity to build valuable inbound sales and customer service skills.
• Direct impact on customer satisfaction and company revenue.
• Career growth opportunities into:
• Senior Customer Service Representative
• Inbound Sales Specialist
• Team Lead
• Sales Supervisor
• Operations Coordinator

Interview Process

1. Application Review
2. Spark Hire Intro Video (3–5 minutes)
3. Recruiter Interview
4. Client Interview
5. Offer & Onboarding